Senior Customer Assistance Representative - Sonora, CA

Enterprise Mobility; Sonora (CA); On-site; USD 21,593 - 30,754; Part time

Benefits offered by this job

Employee discount

Retirement savings plan

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr for a part-time role in Sonora, CA. You will provide face-to-face and phone support, assist customers with rental needs, and help with administrative tasks in a busy branch.

Responsibilities include handling reservations, processing returns, and guiding customers through rental terms while maintaining a high level of service. Schedule is Monday–Friday, 9:00 am–6:00 pm, with benefits such as employee discounts and retirement

Qualifications

• Must be at least 18 years old.
• 1 year prior customer service experience in a retail environment.
• Valid CA driver's license.
• Authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers and other branches.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner; provide directions and general assistance.
• Assess vehicle condition on return and process returns, check-ins and exit kiosk transactions.
• Market the company while picking up/dropping off customers in a safe, courteous manner; explain rental terms and options.

Skills

Customer service

Face-to-face interaction

Communication

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location: 14860 Mono Way Sonora, CA 95370

This is a part time position that pays $19.00 / hour

We offer:

• Employee discount
• Retirement savings plan
• Training and development

Schedule:

Monday through Friday from 9:00 am - 6:00 pm.

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• Must have at least 1 year prior customer service experience in a retail environment
• This position requires a valid CA drivers license
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must not have interviewed with Enterprise Mobility brands in the last 12 months.
• Apart from religious observation, must be able to work the following schedule(s): Monday through Friday from 9:00 am - 6:00 pm