Senior Customer Analytics & Growth Analyst

Watkins Wellness; Indianapolis (IN); On-site; USD 57,000 - 89,000; Full time

Benefits offered by this job

Diversity & inclusion

Comprehensive benefits

Learning & development

Employee resource groups

Job summary

Delta Faucet Company in Indianapolis is seeking a Customer Service Specialist to analyze account activity, build ad hoc reports, and drive account growth using SAP, Excel and Microsoft BI. You will collaborate with cross-functional teams to resolve complex customer inquiries and support order management.

The ideal candidate has a 4-year degree preferred and 3–5 years of service experience, proficiency in SAP and MS Office, and a track record of data‑driven decision making.

Qualifications

• Bachelor’s degree from a 4-year college or university preferred.
• 3–5 years of customer service experience; or equivalent combination of education and experience.
• SAP proficiency preferred; MS Office required.

Responsibilities

• Analyze account activity applying SAP, Excel and Microsoft BI
• Make account decisions that drive growth and ease of doing business
• Present to management on account trends and activity
• Build ad hoc reports to support order management
• Use CI to drive reduction in order fill‑rate and on‑time customer fines
• Develop relationships with key cross functional leaders across all channels
• Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution
• Participate in account long and short‑term business planning
• Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet
• Lead fines fighting process through fines rebuttals
• Ability to conduct multiple tasks while delivering in a timely and accurate fashion

Skills

Customer service experience

Education

Bachelor’s degree

Tools

SAP

MS Office

Job description

Delta Faucet Company in Indianapolis is seeking a Customer Service Specialist to analyze account activity, build ad hoc reports, and drive account growth using SAP, Excel and Microsoft BI. You will collaborate with cross-functional teams to resolve complex customer inquiries and support order management.

The ideal candidate has a 4-year degree preferred and 3–5 years of service experience, proficiency in SAP and MS Office, and a track record of data‑driven decision making.