Sr. Customer Service Analyst

Watkins Wellness; Indianapolis (IN); On-site; USD 57,000 - 89,000; Full time

Benefits offered by this job

Diversity & inclusion

Comprehensive benefits

Learning & development

Employee resource groups

Job summary

Delta Faucet Company in Indianapolis is seeking a Customer Service Specialist to analyze account activity, build ad hoc reports, and drive account growth using SAP, Excel and Microsoft BI. You will collaborate with cross-functional teams to resolve complex customer inquiries and support order management.

The ideal candidate has a 4-year degree preferred and 3–5 years of service experience, proficiency in SAP and MS Office, and a track record of data‑driven decision making.

Qualifications

• Bachelor’s degree from a 4-year college or university preferred.
• 3–5 years of customer service experience; or equivalent combination of education and experience.
• SAP proficiency preferred; MS Office required.

Responsibilities

• Analyze account activity applying SAP, Excel and Microsoft BI
• Make account decisions that drive growth and ease of doing business
• Present to management on account trends and activity
• Build ad hoc reports to support order management
• Use CI to drive reduction in order fill‑rate and on‑time customer fines
• Develop relationships with key cross functional leaders across all channels
• Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution
• Participate in account long and short‑term business planning
• Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet
• Lead fines fighting process through fines rebuttals
• Ability to conduct multiple tasks while delivering in a timely and accurate fashion

Skills

Customer service experience

Education

Bachelor’s degree

Tools

SAP

MS Office

Job description

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your Role at Delta Faucet: Do you have strong customer service skills and the ability to make data‑backed decisions? Are you interested in analysis & reporting, solving problems on the fly, or making impactful decisions which drive account growth? Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team! As a Customer Service Specialist, you will be an analytical decision maker who develops cross functional relationships while helping management tackle sophisticated customer requests.

Responsibilities

• Analyze account activity applying SAP, Excel and Microsoft BI
• Make account decisions that drive growth and ease of doing business
• Present to management on account trends and activity
• Build ad hoc reports to support order management
• Use CI to drive reduction in order fill‑rate and on‑time customer fines
• Develop relationships with key cross functional leaders across all channels
• Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution
• Participate in account long and short‑term business planning
• Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet
• Lead fines fighting process through fines rebuttals
• Ability to conduct multiple tasks while delivering in a timely and accurate fashion

Qualifications

• Bachelor’s degree from a 4‑year college or university preferred
• 3-5 years of customer service experience; or equivalent combination of education and experience
• Systems proficiency SAP – preferred
• MS Office - required

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Benefits

• Culture: Recognized and award‑winning reputation for equality, diversity and inclusion, flexibility, work‑life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross‑company.
• Social Impact: Four employee‑led and self‑directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company Full time Hiring Range: $56,900.00 - $89,320.00 USD Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Delta Faucet Company (the \"Company\") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish

Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr® paint; Delta® and Hansgrohe® faucets, bath and shower fixtures; and HotSpring® spas, to name a few. At Masco, we believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create returns for our shareholders and improve the world around us. We believe a strong, supportive presence in the communities where we live, work and do business is vital. We partner with organizations that are as driven as we are to support the growth of our communities, encourage and enable equity and provide safe, affordable housing for all families.