Senior Customer Account Specialist

Nestlé S.A.; Solon (OH); Remote; USD 82,000 - 110,000; Full time

Job summary

Nestlé USA is seeking a Senior Customer Account Specialist to manage and develop category growth across key indirect customers in an assigned territory. The role focuses on achieving annual sales targets, driving market share gains, and collaborating with cross-functional teams to turn insights into actionable plans.

You will partner with CAM, Category Management, Sales Analysts and Retail teams to present business plans, optimize distribution, and execute promotional calendars while building

Qualifications

• Bachelor’s degree required (business-related preferred), and minimum of 2 years of relevant sales experience is required.
• Analyst and customer-facing project experience preferred (experience with NRS/Analyst/Associate roles is a plus).
• Strong collaboration, communication, judgment, and problem-solving skills; customer service orientation.

Responsibilities

• Drive category growth and achieve/exceed annual sales and spend targets.
• Maintain profitable growth to drive market share gains.
• Collaborate with CAM to develop customer promotion plans based on distribution and trends.
• Partner with Category Management and Sales Analysts to transform 4Ps analytics into action.
• Develop and present business plans, distribution optimization, and calendars.
• Manage day-to-day responsibilities for assigned customers and build strong relationships.

Skills

Bachelor's degree

2+ years sales experience

Analyst & customer-facing project exp

Collaboration & teamwork

Strong communication skills

Microsoft Office Suite

Power BI

Circana

Nielsen

Presentation & negotiation

Sales fundamentals

Education

Bachelor’s degree in business-related field

Tools

Power BI

Circana

Nielsen

Microsoft Office

Job description

The Senior Customer Account Specialist (SCAS) is responsible for managing, developing, and driving category growth across key indirect customers in an assigned territory. This role focuses on achieving annual sales and commercial spend targets, building strong customer relationships, and executing category and customer business plans. The position requires close collaboration with Wholesaler Customer Account Teams, Commercial Development, Sales Analyst, Shopper Marketing, Category Management, and Field Execution Teams to deliver exceptional results and drive market share gains.

Organization:Neighborhood Grocers Team (NGT is a dedicated Sales Team within Nestlé USA that drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all NUSA Divisions)

Team:West Sr. Customer Account Specialist Team

Customers: Coborn’s, Lunds & Byerlys, Miners Super One, Knowlans/Festival, & Kowalski’s. Retailers subject to change.

Division/Category Responsibilities:Wall-to-Wall . Responsibilities subject to change.

Location/Travel Requirements: This position is REMOTE, preferred location in Minneapolis, MN. However, if candidate is located close to the Solon Office, the hybrid workplace guidelines apply and 3 days in office would be required.

POSITION RESPONSIBILITIES

Category Strategy: Product / Brand Objectives

• Drive category growth (category-first mindset) and achieve/exceed annual sales and commercial spend targets. *
• Maintain and manage profitable growth to drive market share gains.
• Collaborate with Wholesaler CAM (s) to develop customer promotion plans for Indirect Retailers based on distribution, category trends, and promotional activities. *
• Partner with Category Management and Sales Analysts to transform 4Ps analytics and insights into action.*

Customer Strategy: Sales Performance Targets and Customer Relations

• Develop and present business plans, new item presentations, distribution optimization, and customer promotional calendars.*
• Manage day-to-day responsibilities for assigned customers. *
• Build and maintain strong business relationships internally with cross-functional partners & teammates as well as externally with customer personnel.

Win at Retail: Improving Execution

• Drive excellence in execution through continual interaction with Nestlé Retail Sales (NRS) team and/or Distributor Sales team. *

Right People, Right Place: Talent Development

• Own personal development through adoption of capability tools and participation in career development programs. *
• Drive category growth and meet/exceed high performance targets.
• Develop critical behaviors (Ways of Winning) through robust PDP process. *
• Utilize data and reporting tools to support 4P (Product, Price, Place, Promotion) objectives and provide actionable insights. *
• Most SCAS roles are ‘wall to wall’ responsibilities – all NUSA divisions and categories *

Integrated Approach: Team & Cross-Functional Communication

• Partner with CAM on forecast, trade, and events. *
• Actively ensure timely & effective communication with internal partners – Leaders, CAMs, Commercial Development, Account Associate, Sales Analyst, Field Execution Teams (Nestlé Retail Sales & Distributor Team), Finance (RGM & TFS), etc… (Business Support Center – BSC, as applicable) *

REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s degree required (business-related preferred), and minimum of 2 years of relevant sales experience is required. *
• Analyst and customer-facing project experience preferred (an ideal candidate is someone with at least two of three roles - an NRS role, an Analyst role, an Associate role and have experience with some level of customer interaction to showcase strong analytical, communication and interpersonal skills).
• Strong ability for collaboration, courage, speed, and agility; being a productive team player.
• Effective communication skills, both oral and written, strong judgement in decision making, good problem-solving skills, thinks strategically, and a customer service orientation.
• Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, and PowerPoint) and ability to work in various operating systems (i.e., customer portals).
• Strategic analytical skills; experience with data sources and such as Power BI, Circana, & Nielsen *
• Skilled in business mathematics.
• Exceptional organizational and time management skills are essential.
• Strong presentation and negotiation skills.
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising, and financial reconciliation.
• Ability to create compelling, fact-based selling stories and customer plans. *
• Ability to resolve issues promptly and communicate potential impacts to stakeholders.

For California residents: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the San Francisco Fair Chance Ordinance, and the Los Angeles County Fair Chance Ordinance for Employers. Under the Los Angeles County Fair Chance Ordinance, job duties listed above with an asterisk may be impacted by certain criminal history.

Salary:$81,828.00 to$109,823.00 per year

Bonus Eligibility:Yes

Thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.