Senior CSR Lead — Terminal Operations

Kinder Morgan, Inc.; Charleston (SC); On-site; USD 65,000 - 85,000; Full time

Job summary

Kinder Morgan is seeking a Senior Customer Service Representative (CSR) to assist the CSR Manager in all terminal operations at Charleston. The role includes backfilling, leading the CS team, and ensuring safe, efficient terminal operations with strong focus on scheduling, inventory, and quality control issues.

Responsibilities include coordinating with operations, processing receipts and shipments, maintaining accurate inventories, and supporting regulatory compliance and reporting.

Qualifications

• Must have 2 to 4 years of experience in a customer service role.
• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers
• Must successfully complete pre-employee testing, background check and drug screen upon offer
• TWIC certified post offer, if required

Responsibilities

• Understand and support all CSR duties for bulk and liquid operations at all Charleston Terminals.
• Backfill CSR and Ops Clerk positions as needed at all Charleston Terminals.
• Provide leadership support for all areas of the terminals Customer Service team.
• Prepare, process, complete and review inbound receipts, work orders, outbound shipment release documents, scale tickets and reports.
• Work with operations management to schedule work to meet customer expectations and operational needs.
• Investigate, correct, document and respond to all customer complaints.
• Develop and maintain CS support team training and development.

Skills

Customer service experience

Leadership

Driving license

Background check completed

Drug screen

TWIC certification

Education

High School diploma or GED

Bachelor degree preferred

Job description

Kinder Morgan is seeking a Senior Customer Service Representative (CSR) to assist the CSR Manager in all terminal operations at Charleston. The role includes backfilling, leading the CS team, and ensuring safe, efficient terminal operations with strong focus on scheduling, inventory, and quality control issues.

Responsibilities include coordinating with operations, processing receipts and shipments, maintaining accurate inventories, and supporting regulatory compliance and reporting.