Senior CSM - S2P/P2P Solutions (Remote)

Corcentric; New Jersey; Remote; USD 100,000 - 135,000; Full time

Benefits offered by this job

Paid time off

8 holidays + 3 personal days

Volunteer day

Parental leave

Life and disability insurance

401k with company match

Medical insurance options

Dental + Vision plans

Employee Assistance Program

Job summary

Corcentric is hiring a Senior Customer Success Manager to act as a trusted advisor for our Source-to-Pay and Procure-to-Pay customer base. You will drive adoption, ROI, and retention across a portfolio of Corcentric solutions.

Responsibilities include onboarding, guidance, and post-sales activity, building executive relationships, and delivering regular business reviews. The role reports to the VP, Global Customer Success and requires ~15–20% travel.

Qualifications

• Bachelor’s degree in business or relevant field (or equivalent experience).
• Source-to-Pay (S2P), Procure-to-Pay (P2P) or source-to-contract domain knowledge and experience.
• 4+ years’ experience in a SaaS environment in Customer Success or Account Management.
• Experience managing 10–20 enterprise accounts as a consultative partner.
• Strong collaboration and interpersonal skills with ability to influence stakeholders.
• Organizational skills with strategic and tactical thinking.
• Strong technical problem-solving abilities.
• Proven communication and presentation skills with MS PowerPoint.
• Proficiency using MS Excel to analyze and chart data.
• Willingness to travel ~15–20%.

Responsibilities

• Serve as primary post-sales contact, onboarding, guidance, and account management.
• Coordinate internal resources to reach client goals and resolve issues.
• Cultivate executive relationships and review business value with customers.
• Develop long-term success roadmaps with regular milestones.
• Monitor health indicators and take actions to restore confidence.
• Promote product adoption and communicate new functionality.
• Identify opportunities to expand Corcentric footprint.
• Collaborate with product, delivery, and support teams on enhancements.

Skills

S2P

P2P

SaaS

Account Management

ROI

Cross-Functional Collaboration

Presentation Skills

MS PowerPoint

MS Excel

Travel

Education

Bachelor's degree

Tools

MS PowerPoint

MS Excel

Job description

Corcentric is hiring a Senior Customer Success Manager to act as a trusted advisor for our Source-to-Pay and Procure-to-Pay customer base. You will drive adoption, ROI, and retention across a portfolio of Corcentric solutions.

Responsibilities include onboarding, guidance, and post-sales activity, building executive relationships, and delivering regular business reviews. The role reports to the VP, Global Customer Success and requires ~15–20% travel.