Senior Customer Success Manager

Corcentric; United States; Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

PTO & Holidays

Volunteer day

Parental leave

Life insurance

401k match

Medical insurance

Dental coverage

Vision coverage

EAP

Zusammenfassung

Corcentric is seeking a Senior Customer Success Manager in the United States to guide post-sales activities, onboard customers, and drive value and retention across our platform solutions. You will build executive relationships and act as the customer advocate across product, delivery, and support teams.

The ideal candidate has 4+ years in SaaS customer success or account management, strong presentation skills, and domain knowledge in Source-to-Pay or Procure-to-Pay processes.

Qualifikationen

• Experience managing a portfolio of 10–20 enterprise-scale customer accounts as a consultative partner.
• Strong communication and presentation skills with experience delivering customer decks in MS PowerPoint.
• Knowledge of Source-to-Pay (S2P) or Procure-to-Pay (P2P) processes.
• Ability to travel ~15–20% for customer engagements.

Aufgaben

• Serve as a client executive advocate coordinating internal resources to reach client goals.
• Lead post-sales activities including onboarding, guidance, training, and account management.
• Build and sustain executive relationships to demonstrate business value and ROI.
• Promote adoption of Corcentric solutions and drive expansion opportunities.
• Collaborate with product, delivery, and support teams to fulfill customer needs.

Kenntnisse

Customer Success

Account Management

SaaS

Travel 15-20%

Ausbildung

Bachelor's degree

Tools

MS Excel

PowerPoint

Jobbeschreibung

• As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing success with our platform-based solutions, maximizing their return on investment, and facilitating strong customer retention and growth across our portfolio of products
• We’re a team of fierce customer advocates relentlessly committed to doing what is best for the customer and Corcentric. We view Customer Success as a critical component to our organization’s ongoing success. We leverage best industry practices and skill development to help team members focus on customer outcomes, deliver beyond customer expectations, and grow through each experience. We respect diversity of thought and encourage team collaboration
• To set the team up for success, we are currently requiring our Senior-level Customer Success Managers to have direct functional domain knowledge in Source-to-Pay or Procure-to-Pay processes. If you do not have this experience, we encourage you to follow us on LinkedIn to keep a pulse on new opportunities
• Serve as a client executive advocate by coordinating distributed internal functions and resources to reach client goals and solve complex customer issues
• Function as primary point of contact for all post-sales activities, including but not limited to customer onboarding, consultative guidance, change management, product training, technical support, and assigned account management activities
• Cultivate customer executive relationships to reinforce the strategic positioning of solutions
• Structure content and conduct regular business reviews with customer executives to review accomplishments, challenges, and reinforce business value
• Establish long-term success roadmaps for each customer with frequent checkpoints to ensure milestones are being attained
• Monitor customer health indicators and sentiment trends and take swift action when necessary to restore customer confidence
• Understand a diverse customers portfolio and strengthen relationships through support, training, and strategic dialogue with key users and contacts
• Earn the right to become a trusted advisor to customers, delivering best practices and value-added guidance with an empathetic ear
• Coordinate with the product, delivery, and support teams to meet customer needs related to product enhancements and change requests
• Actively monitor and promote customer product adoption and usage
• Promote, communicate, and train customer on new functionality and system upgrades
• Identify opportunities to increase the Corcentric product and solution footprint
• Act as the internal customer advocate to ensure customer needs and requests are met
• Proactively identify issues and potential concerns in the customer relationship and work to rectify these with internal resources as needed
• Represent the voice of the customer and work closely with the product team for new product enhancements and feature requests
• Proactively identify critical success factors and areas of business process improvement designed to enhance the overall customer experience

Benefits

• Generous annual paid time off program that increases with tenure
• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• Vision plan – including discount for LASIK surgery
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

Experience managing a concentrated portfolio of 10-20 enterprise-scale customer accounts as a consultative partner who embeds themselves in client operations in order to drive value and ROIStrong technical problem-solving abilitiesDemonstrated communication and presentation skills, with experience preparing and effectively delivering customer presentation decks in MS PowerPointAbility to travel approximately 15-20%Exceptional collaboration and interpersonal skills, with demonstrated ability to build relationships at all levels of the organization, influencing internal and external stakeholders towards desired outcomesSource-to-Pay (S2P), Procure-to-pay (P2P) or source-to-contract domain knowledge and experienceInfluencing and negotiation skillsProficiency using MS Excel to analyze and chart dataEfficient organizational skills, with a proven ability to think both strategically and tacticallyApproximately 4+ years’ experience in a Software-as-a-Service (SaaS) environment working in Customer Success Management, Account Management, or similarA team-player mindset, with a positive attitude and a record of consistently meeting commitmentsBachelor’s degree in business or relevant field (or equivalent experience)