Senior CSM — Mentor & Cross-Functional Liaison

Rocket Software; Carson City (NV); Vor Ort; USD 83.000 - 112.000; Vollzeit

Benefits dieser Stelle

Unlimited vacation

Paid holidays

Wellness coverage

401(k) matching

Student debt benefit

Tuition reimbursement

Leadership training

Zusammenfassung

Rocket Software is seeking a Senior Customer Success Manager in the United States to own customer interactions and drive long-term success. You will mentor teammates and bridge between customers and internal teams for transparency and continual improvement.

You will collaborate with cross-functional teams (Sales, Marketing, Support), leverage Gainsight to address customer inputs, and foster positive experiences that boost satisfaction and retention.

Qualifikationen

• At least 6 years in customer support or customer engagement.
• Bachelor’s degree preferred.
• Advanced knowledge of Rocket’s products and services.
• Experience collaborating with Sales, Marketing, and Support.

Aufgaben

• Own customer interactions and ensure long-term success.
• Coordinate with cross-functional teams to meet customer needs.
• Mentor junior representatives and share Rocket processes.
• Lead 'Close the Loop' and drive process improvements.

Kenntnisse

Customer success

Cross-functional collaboration

Mentoring

Gainsight

Ausbildung

Bachelor’s degree preferred

Tools

Gainsight platform

Jobbeschreibung

Rocket Software is seeking a Senior Customer Success Manager in the United States to own customer interactions and drive long-term success. You will mentor teammates and bridge between customers and internal teams for transparency and continual improvement.

You will collaborate with cross-functional teams (Sales, Marketing, Support), leverage Gainsight to address customer inputs, and foster positive experiences that boost satisfaction and retention.