Senior CSM Leader - Mentoring, Cross-Team Impact

Rocket Software; Helena (MT); In loco; USD 83.000 - 112.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited Vacation Time

Health and Wellness coverage options

Life and disability coverage

401(k) and Roth Retirement Savings

Monthly student debt benefit program

Tuition Reimbursement and Certificate

Leadership and skills training

Descrizione del lavoro

Rocket Software in the United States is seeking a Senior Customer Success Manager to own customer interactions and drive long-term success across the customer journey. You will mentor team members and collaborate with Sales, Marketing and Support to remove roadblocks and improve processes.

The role emphasizes ownership of customer outcomes, transparency with internal teams, and continued learning about Rocket products and services.

Competenze

• 6 years of related customer support or customer engagement experience.
• Bachelor’s degree preferred.
• Have advanced knowledge of Rocket’s products and services.
• Experience working with cross‑functional teams (Sales, Marketing, Support).
• Additional language support.
• Gainsight Experience

Mansioni

• Takes ownership of “Close the Loop” processes and customer needs
• Strong understanding of Rocket’s products, customer base and processes
• Work within the Gainsight platform to ensure all customer inputs are addressed
• Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences
• Acts as a mentor for junior level representatives
• May recommend customer engagement business process improvements

Conoscenze

Customer engagement

Mentor others

Cross-functional collaboration

Team leadership

Formazione

Bachelor’s degree preferred

Strumenti

Gainsight Experience

Descrizione del lavoro

Rocket Software in the United States is seeking a Senior Customer Success Manager to own customer interactions and drive long-term success across the customer journey. You will mentor team members and collaborate with Sales, Marketing and Support to remove roadblocks and improve processes.

The role emphasizes ownership of customer outcomes, transparency with internal teams, and continued learning about Rocket products and services.