Senior Customer Success Leader

Rocket Software; Augusta (ME); On-site; USD 83,000 - 112,000; Full time

Benefits offered by this job

Unlimited vacation

Health coverage

Life and disability coverage

401(k) and Roth

Student debt benefit

Tuition reimbursement

Leadership training

Job summary

Rocket Software in the United States is seeking a Senior Customer Success Manager to own customer interactions, drive resolution, and ensure long‑term success. You will bridge customers and internal teams, promoting transparency and continuous improvement across Rocket processes.

You’ll mentor junior staff and help scale engagement, leveraging your deep knowledge of our products and cross‑functional collaboration across Sales, Marketing, and Support.

Qualifications

• 6 years of related customer support or customer engagement experience.
• Bachelor’s degree preferred.
• Advanced knowledge of Rocket’s products and services.

Responsibilities

• Takes ownership of “Close the Loop” processes and customer needs.
• Strong understanding of Rocket’s products, customer base and processes.
• Work within the Gainsight platform to ensure all customer inputs are addressed.
• Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences.
• Acts as a mentor for junior level representatives.
• May recommend customer engagement business process improvements.

Skills

Customer success

Cross-functional collaboration

Mentoring

Gainsight experience

Education

Bachelor’s degree preferred

Tools

Gainsight

Job description

Rocket Software in the United States is seeking a Senior Customer Success Manager to own customer interactions, drive resolution, and ensure long‑term success. You will bridge customers and internal teams, promoting transparency and continuous improvement across Rocket processes.

You’ll mentor junior staff and help scale engagement, leveraging your deep knowledge of our products and cross‑functional collaboration across Sales, Marketing, and Support.