Senior CS Technical Support Engineer

ASML; San Diego (CA); On-site; USD 126,000 - 173,000; Full time

Job summary

ASML's San Diego-based Cymer division seeks a Senior CS Technical Support Engineer to deliver technical support for Cymer DUV laser products at customer sites. You will work with the Global Support Center to diagnose, troubleshoot, and resolve field issues while interfacing with account teams and field service personnel.

You’ll lead NPI-related field support, develop procedures and diagnostics, and train local teams.

Qualifications

• BS in technical field with 2–5 years of relevant experience in semiconductor equipment.
• Strong background in electronics, software, mechanical engineering, and optics.
• Experience with SQL, LabVIEW, scripting languages, and data visualization tools.

Responsibilities

• Provide technical support to Cymer laser products at customer sites using laser theory to diagnose and repair.
• Use escalation processes to respond to field issues when first/second-line support can’t resolve.
• Identify and report design, reliability, and maintenance issues to engineering.
• Assist in resolving structural problems and implementing field solutions to prevent recurring issues.
• Support NPI rollout including procedure development, training, diagnostics, and on-site support.

Skills

Customer service

Data analysis

Troubleshooting

English fluency

Education

BS in technical field

Tools

SQL

LabVIEW

Grafana

Spotfire

Job description

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Our San Diego-based division, Cymer, specializes in developing deep ultraviolet (DUV) light sources.

Role and Responsibilities

As a Senior CS Technical Support Engineer, you will deliver technical support for Cymer laser products in Integrator and Chipmaker Operations. The Cymer Global Support Center (GSC) provides comprehensive technical engineering support for escalations and technical issues, collaborating with account teams, program engineering and Cymer field service personnel.

The role of a GSC engineer consists of a diversity of tasks and responsibilities based on the phase of system maturity, to include supporting New Product Introduction (NPI) and ensuring Cymer field engineers have the right procedures, tools, diagnostics, and training to service Cymer light sources at customer sites.

• Provide technical support to local Cymer engineers by using standard laser theories and concepts to diagnose, troubleshoot, and repair DUV light sources.
• Utilize established escalation and service management processes to respond to field issues where first line and second-line product support has been unable to isolate and repair malfunctioning equipment.
• Identify and report design, reliability, and maintenance issues to the engineering team.
• Assist in resolving structural problems and implementing solutions to prevent recurring issues in the field.
• Support NPI rollout to the field to include procedure development, training local teams, developing new diagnostics, test and integrating new tools, and on-site support during the introduction phase.
• Collaborate with Subject Matter Experts to define troubleshooting procedures, Technical Bulletins, Field Service Alerts, and Field Change Orders.
• Serve as a liaison for field requests and Continuous Improvement Projects (CIP).
• Update and develop Guided Diagnostic Solutions (troubleshooting guideline database).
• Update, validate, and develop service/troubleshooting procedures for the install base.
• Develop and deliver advanced FTSE training as needed.
• Administer development, testing, and release of Field Tools through standard processes and procedures.

Education and Experience

BS in technical field with experience in semiconductor equipment; or equivalent experience in diagnosing, troubleshooting, and customer service on electronic systems.

• Minimum of 2-5 years of relevant working experience.

Preferred

• Strong background in electronics, software, mechanical engineering, optics.
• Knowledge of DUV equipment installation and support, including photolithography imaging systems, DUV metrology systems, DUV excimer lasers, and DUV Beam Delivery Systems.
• Experience with SQL, LabVIEW, scripting engines (i.e., FAST), data visualization tools such as Spotfire and Grafana, is desired.
• Thorough knowledge of design methodologies and basic knowledge of design engineering tools for statistical analysis and graphical reporting.

Skills

• Excellent customer service skills and advanced understanding of customer relationship building.
• Ability to perform system performance data analysis using analytical tools for troubleshooting and technical problem solving.
• Ability to interpret complex technical instructions and develop action plans to be executed by field teams.
• Proficiency in oral and written English.
• Excellent written and verbal communication skills.
• Ability to recognize gaps in process and drive towards solutions.

Other Information

Routine activities include sitting, walking, talking, hearing, using hands for keyboarding, handling, and feeling, stooping, kneeling, crouching, twisting, reaching, and stretching.

Occasional campus movement and lifting/moving up to 35 pounds.

Approximately 20% travel is required based on business needs.

This role requires weekend 12 hour on call shifts on a rotational basis.

Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and focus adjustment.

Ability to work under strict deadlines.

Work in customer clean-room production environments and laboratory settings as needed.

The current base annual salary range for this role is currently:

$125,600-172,700

Pay scales are determined by role, level, location and align