Senior CS Operations Lead - EMEA (Berlin)

Talon.One; Berlin (NH); On-site; USD 100,000 - 133,000; Full time

Benefits offered by this job

Adyen+ monthly allowance

28 days paid annual leave

€115 monthly commuting allowance

25% employer pension contribution

Annual all-company gathering

Job summary

Talon.One, an Adyen company, seeks an experienced Senior Customer Success Operations Manager to scale and optimize our global Post Sales organization from Berlin. You will translate strategic priorities into execution, improve team productivity, and drive retention and growth through disciplined forecasting and analytics.

Reporting to the Head of Revenue Operations, you will collaborate with CS Managers, TAMs, and cross-functional teams to design scalable processes and deliver insights that

Qualifications

• Background in post-sales or customer success operations.
• 6+ years in CS Ops or related role in SaaS/tech, incl. at least 2 years in a senior role.
• Bachelor’s degree in Business, Finance, Operations, or related field, or equivalent experience.

Responsibilities

• Drive CS capacity and account coverage planning with CS leadership.
• Own retention, renewal, and churn forecasting with health insights.
• Analyze lifecycle performance to identify drivers of retention and churn.
• Define and own the QBR process end to end and support CS Managers.
• Lead program management for the Post Sales team and track OKRs.
• Identify operational inefficiencies and translate them into scalable processes with Salesforce.
• Own the customer lifecycle framework for onboarding, adoption, health, renewal, and segmentation.

Skills

Communication

Analytics

Forecasting

Cross-functional

CS Ops

Education

Bachelor's degree

Tools

Salesforce

Excel

Job description

Talon.One, an Adyen company, seeks an experienced Senior Customer Success Operations Manager to scale and optimize our global Post Sales organization from Berlin. You will translate strategic priorities into execution, improve team productivity, and drive retention and growth through disciplined forecasting and analytics.

Reporting to the Head of Revenue Operations, you will collaborate with CS Managers, TAMs, and cross-functional teams to design scalable processes and deliver insights that