Senior CRM System Analyst

ULSE; North Carolina; Hybrid; USD 61,199 - 84,149; Full time

Benefits offered by this job

Bonus compensation

Comprehensive medical, dental, and vision insurance

401(k) matching up to 5%

Paid time off including vacation and sick days

Job summary

UL Standards & Engagement seeks a Senior CRM System Analyst for a hybrid position in Evanston, IL or Raleigh-Durham, NC. The role involves supporting technology initiatives to enhance ULSE's mission of safety and security.

This analyst will administer the CRM platform, ensure data quality, provide training, and develop reports while collaborating within teams and with vendors. A bachelor’s degree and CRM experience are required, alongside strong problem-solving and communication skills.

Qualifications

• Demonstrated knowledge in implementing technology and enterprise software solutions.
• Minimum of 1 year related work experience.
• Experience supporting CRM platforms such as Salesforce or similar systems.

Responsibilities

• Provide functional and operational support of technology software and systems.
• Continuously monitor, clean, and validate data to maintain high standards.
• Deliver end-user support, training, and guidance.

Skills

CRM platform knowledge

Problem-solving

Interpersonal skills

Communication skills

Organizational skills

Learning agility

Microsoft Office Suite proficiency

Education

Bachelor's degree

Tools

Salesforce

Microsoft Excel

Reporting tools

Job description

We have an exciting opportunity for a Senior CRM System Analyst at UL Standards & Engagement. This is a hybrid opportunity based in Evanston, IL or Raleigh‑Durham, NC.

The Senior CRM System Analyst will support technology‑enabled services and initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. The Senior CRM System Analyst will serve as a key contributor in the administration, optimization, and continuous improvement of the organization's CRM platform and related business systems.

UL Standards & Engagement (ULSE) expands the boundaries of safety science to create a more secure and sustainable world.

Responsibilities

• Provide functional and operational support of technology software and systems. Serve as the primary resource for day‑to‑day administration of the CRM platform, ensuring business systems operate effectively, meet evolving stakeholder needs and align with ULSE strategic objectives.
• Continuously monitor, clean, and validate data to maintain high standards of data quality. Investigate, troubleshoot and resolve system and data related issues.
• Deliver end‑user support, training and guidance. Promote best practices related to data management, reporting, and CRM utilization.
• Develop and maintain dashboards and reports by integrating data from multiple sources to convey complex information clearly, ensuring accuracy, timeliness, and alignment with organizational goals.
• Partner with vendors and service providers, ensure effective communication, service delivery and contract compliance.
• Support end‑to‑end projects, execute activities across the project lifecycle and ensure timely and high‑quality deliverables.
• Apply solutions and implement proactive strategies to address complex, undefined and ambiguous challenges.
• Collaborate within the team to ensure team‑level goal achievement and enable successful adoption and integration of technology solutions.
• Support and facilitate internal and external meetings. Prepare meeting agendas, presentations, and other deliverables.
• Maintain continued awareness of industry trends, emerging technologies and best practices to continually improve performance and effectiveness of technology solutions.
• Independently execute tasks that range in complexity and scope.
• Perform other duties as directed.

Qualifications

• Demonstrated application and knowledge in implementing technology and enterprise software solutions. Strong understanding of CRM platforms, business applications, data structures and business processes.
• Problem‑solving ability and proactive approach to anticipate, address and resolve challenges effectively.
• Positive and collaborative interpersonal skills with success building relationships and interacting with diverse stakeholders.
• Strong written and verbal communication skills. Ability to produce clear, concise, and accurate documents, and translate insights into actionable recommendations.
• Excellent organizational and time management skills, attention to detail and ability to work and collaborate with others in a fast‑paced environment.
• Strong degree of learning agility and ability to manage tasks independently.
• Proficiency in Microsoft Office Suite products, specifically PowerPoint, Word and Excel or similar business applications.
• Bachelor's degree.
• Minimum 1 year related work experience.
• Experience supporting CRM platforms such as Salesforce or similar systems.
• Proficiency with Microsoft Excel and reporting tools.
• Salesforce Certified Admin Certification (ADM 201) preferred.

Benefits

• All employees eligible for bonus compensation.
• Comprehensive medical, dental, vision, and life insurance plans.
• Generous 401(k) matching structure up to 5% of eligible pay.
• Additional 4% into retirement saving fund after first year of continuous employment.
• Flexible working arrangements may be discussed with manager based on role.
• Paid time off including vacation, holiday, sick, and volunteer days.

Location

Hybrid – Evanston, IL or Raleigh‑Durham, NC.

Salary Range

$61,199.38 – $84,149.14