Senior CRM System Analyst

ULSE; Evanston (IL); Hybrid; USD 61,199 - 84,149; Full time

Benefits offered by this job

Bonus compensation

Comprehensive insurance plans

Generous 401(k) matching

Flexible working arrangements

Paid time off

Job summary

ULSE is seeking a Senior CRM System Analyst to support technology initiatives that enhance safety and sustainability. The role is hybrid, based in Evanston, IL or Raleigh-Durham, NC, and involves CRM platform administration and optimization.

The ideal candidate should have experience with CRM systems like Salesforce and a Bachelor's degree. Responsibilities include data management, user support, and project facilitation, ensuring successful adoption of technology solutions.

Benefits include bonus eligibility and comprehensive insurance plans.

Qualifications

• Experience in implementing technology and enterprise software solutions.
• Minimum 1 year of related work experience.
• Salesforce Certified Admin Certification (preferred).

Responsibilities

• Provide functional and operational support of technology software and systems.
• Deliver end-user support, training, and guidance.
• Develop and maintain dashboards and reports.

Skills

CRM platforms

Problem-solving

Data management

Communication skills

Microsoft Office Suite

Organizational skills

Education

Bachelor's degree

Tools

Salesforce

Microsoft Excel

Job description

We have an exciting opportunity for a Senior CRM System Analyst at UL Standards & Engagement. This is a hybrid opportunity based in Evanston, IL or Raleigh‑Durham, NC.

The Senior CRM System Analyst will support technology‑enabled services and initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. The Senior CRM System Analyst will serve as a key contributor in the administration, optimization, and continuous improvement of the organization's CRM platform and related business systems.

UL Standards & Engagement (ULSE) expands the boundaries of safety science to create a more secure and sustainable world.

Responsibilities

• Provide functional and operational support of technology software and systems. Serve as the primary resource for day‑to‑day administration of the CRM platform, ensuring business systems operate effectively, meet evolving stakeholder needs and align with ULSE strategic objectives.
• Continuously monitor, clean, and validate data to maintain high standards of data quality. Investigate, troubleshoot and resolve system and data related issues.
• Deliver end‑user support, training and guidance. Promote best practices related to data management, reporting, and CRM utilization.
• Develop and maintain dashboards and reports by integrating data from multiple sources to convey complex information clearly, ensuring accuracy, timeliness, and alignment with organizational goals.
• Partner with vendors and service providers, ensure effective communication, service delivery and contract compliance.
• Support end‑to‑end projects, execute activities across the project lifecycle and ensure timely and high‑quality deliverables.
• Apply solutions and implement proactive strategies to address complex, undefined and ambiguous challenges.
• Collaborate within the team to ensure team‑level goal achievement and enable successful adoption and integration of technology solutions.
• Support and facilitate internal and external meetings. Prepare meeting agendas, presentations, and other deliverables.
• Maintain continued awareness of industry trends, emerging technologies and best practices to continually improve performance and effectiveness of technology solutions.
• Independently execute tasks that range in complexity and scope.
• Perform other duties as directed.

Qualifications

• Demonstrated application and knowledge in implementing technology and enterprise software solutions. Strong understanding of CRM platforms, business applications, data structures and business processes.
• Problem‑solving ability and proactive approach to anticipate, address and resolve challenges effectively.
• Positive and collaborative interpersonal skills with success building relationships and interacting with diverse stakeholders.
• Strong written and verbal communication skills. Ability to produce clear, concise, and accurate documents, and translate insights into actionable recommendations.
• Excellent organizational and time management skills, attention to detail and ability to work and collaborate with others in a fast‑paced environment.
• Strong degree of learning agility and ability to manage tasks independently.
• Proficiency in Microsoft Office Suite products, specifically PowerPoint, Word and Excel or similar business applications.
• Bachelor's degree.
• Minimum 1 year related work experience.
• Experience supporting CRM platforms such as Salesforce or similar systems.
• Proficiency with Microsoft Excel and reporting tools.
• Salesforce Certified Admin Certification (ADM 201) preferred.

Benefits

• All employees eligible for bonus compensation.
• Comprehensive medical, dental, vision, and life insurance plans.
• Generous 401(k) matching structure up to 5% of eligible pay.
• Additional 4% into retirement saving fund after first year of continuous employment.
• Flexible working arrangements may be discussed with manager based on role.
• Paid time off including vacation, holiday, sick, and volunteer days.

Location

Hybrid – Evanston, IL or Raleigh‑Durham, NC.

Salary Range

$61,199.38 – $84,149.14