Senior CRM Account Executive, Business Services

ServiceNow; New York (NY); On-site; USD 139,000 - 230,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Job summary

ServiceNow is seeking a Sr. CRM Account Executive - Business Services in New York. You will own the full CRM/Customer Workflow sales cycle, build senior-level relationships, and partner with cross-functional teams to drive outcomes and revenue growth.

Ideal candidates have AE experience, a strong ROI mindset, and a track record in enterprise sales with AI-enabled workflows. Travel 30–50% is required. Base pay ranges widely with equity and incentives.

Qualifications

• Experience integrating AI into work processes or decision-making.
• 7+ years ROI experience for specialty solutions to lead wins.
• Experience as an AE or in a sales/customer service role.
• Understanding of business sales processes.
• Travel requirement: 30-50%

Responsibilities

• Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
• Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
• Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.
• Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
• Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
• Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
• Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.
• Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
• Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.
• Champion diversity and belonging to contribute to an open and inclusive environment

Skills

AI integration

Enterprise sales

ROI analysis

Sales process

AE experience

Job description

Sr. CRM Account Executive - Business Services

Location: New York, New York, us

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Sr. CRM Account Executive - Business Services will drive market success for ServiceNow's CRM and Customer Workflow solutions. Built on ServiceNow's AI-powered platform, these solutions help organizations unify customer-facing processes, streamline workflows, and deliver exceptional customer experiences through a single system of action.

What you get to do in this role:

• Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.


• Develop and execute territory and account plans to identify, qualify, and close new business opportunities.


• Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.


• Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.


• Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.


• Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.


• Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.


• Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.


• Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.


• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.


• 7+ years knowledge on return on investment of specialty solutions area to lead solution win


• Experience as an AE, or in alternative sales/ customer service role


• Understanding of business sales processes


• Travel required: 30-50%

For positions in this location, we offer a base pay of $139,400 - $230,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.