Sr. CRM Account Executive - Insurance

ServiceNow; Boston (MA); On-site; USD 131,000 - 216,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Job summary

ServiceNow in Boston is seeking a Sr CRM Account Executive - Insurance to drive market success of our CRM products built on the Service Management platform. This role focuses on strategic sales and cross-functional collaboration to deliver value for complex enterprise accounts in the insurance sector.

You will lead territory planning, advise on account strategy, and collaborate with customers, partners, and internal teams to win opportunities while promoting a customer-success mindset and

Qualifications

• Experience integrating AI into work processes and decision-making.
• 7+ years ROI experience in specialty solutions to lead wins.
• Experience as an AE or in alternative sales roles.
• Understanding of business sales processes.
• Promotes a customer-success focus in a team-based environment.
• Willingness to travel up to 50%.

Responsibilities

• Support territory strategy to improve vertical alignment and account targeting.
• Contribute to account planning based on territory strategy.
• Align territory plans with Now Value principles.
• Help customers envision digital transformation value with the account team and partners.
• Coordinate with SC teams on the Capability Roadmap.
• Coach AEs/ ADRs/ ACE to identify opportunities and manage the sales cycle.
• Tailor time allocation to territory needs and celebrate wins.
• Promote diversity and inclusion.

Skills

AI in Sales

ROI Leadership

Account Executive

Sales Process

Customer Success

Travel 50%

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Sr CRM Account Executive - Insurance will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Sr CRM Account Executive - Insurance supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative salesrole
• Understanding of business sales processes
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%

For positions in this location, we offer a base pay of $130,650 - $215,550, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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