Senior CRM Account Executive

ServiceNow; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

ServiceNow in the United States (Texas) seeks a Senior Account Executive to drive the success of our CRM products across enterprise accounts. You will collaborate with account teams to plan territory strategy, target high-value use cases, and guide the sales cycle from discovery to close.

You will coach junior sellers, align solutions with Now Value, and travel 30–50% to meet customers and partners. A proven track record in transferable CRM/CSM/FSM software is required.

Qualifications

• Based in Texas with ability to travel 30-50%.
• 7+ years selling transferable CRM/CSM/FSM platform software.
• 5+ years as quota-carrying AE or equivalent.

Responsibilities

• Support territory strategy and planning to improve account targeting.
• Provide input to account planning based on territory strategy.
• Ensure alignment with Now Value principles in territory strategy.
• Help customers envision digital transformation value and partner with teams.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback.
• Coach AEs, ADRs, ACE to identify opportunities and manage sales cycle.
• Adapt time allocation of responsibilities to territory and team needs.
• Champion diversity and belonging to foster an open environment.

Skills

Sales experience

Quota achievement

Enterprise software selling

Account management

Full cycle sales

AI in sales

Territory planning

Travel 30-50%

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Senior Account Executive will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Current location in Texas required.
• Consistently meets or exceeds annual quotas while selling transferablesolutions
• 7+ years success in selling transferable[CSM/FSM/CRM] platformsoftware
• 5+ years experience as a quota carryingAE, Sales Specialist or equivalent
• 3+ years success in full cycle ownership withinEnterprise segment (5K+EE)
• Understanding of business sales processes
• Travel required: 30-50%
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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