Sr. CRM Account Executive - Insurance

ServiceNow; Boston (MA); Hybrid; USD 131,000 - 216,000; Full time

Job summary

ServiceNow in Boston seeks a Sr CRM Account Executive - Insurance to drive market success for the CRM suite, built on the ServiceNow platform. You will shape territory strategy, target use cases, and account plans while collaborating with customers and partners to demonstrate digital transformation value.

You will coach and align AEs and partners, navigate complex sales cycles, and contribute to a diverse, inclusive, high-performing team. Travel up to 50% is required.

Qualifications

• Experience leveraging AI to improve work processes, decision-making, or problem-solving.
• 7+ years knowledge on ROI of specialty solutions area to lead solution win.
• Experience as an AE or in similar sales role.
• Understanding of business sales processes.
• Experience promoting a customer success focus in a team-driven environment.
• Willingness to travel up to 50%.

Responsibilities

• Support territory strategy and planning to improve vertical alignment and target use cases.
• Provide input to account planning based on territory strategy and recommendations.
• Ensure planning aligns with Now Value principles.
• Help customers envision the value of digital transformation and partner with the account team.
• Interlock with SC & Specialist SC on capability roadmaps and feedback.
• Coach AEs, ADRs, ACE on specialty solution opportunities to manage the sales cycle.

Skills

AI in business

Sales leadership

Enterprise account mgmt

Sales strategy

Cross-functional collaboration

Travel willingness

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Sr CRM Account Executive - Insurance will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Sr CRM Account Executive - Insurance supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative salesrole
• Understanding of business sales processes
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%

For positions in this location, we offer a base pay of $130,650 - $215,550, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We stride to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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