Senior Credit Resolution & Refunds Specialist

PHI Air Medical; Tempe (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus up to $7,500

Job summary

PHI Health, based in Phoenix, AZ, seeks a diligent medical billing professional to manage credit balances, payer communications, and refund processing. The role supports accurate postings, appeals, and refunds across payer networks within a dynamic, safety-conscious environment.

Qualified candidates have 5+ years in medical billing/collections, strong MS Office and billing software skills, and a focus on detail and accuracy. Some college preferred; a pre-employment drug screen may be required.

Qualifications

• Must have completed high school diploma (or GED equivalent) and have a minimum of 5 years of medical billing/collections experience
• Knowledge of general office procedures and equipment
• Proficiency in Microsoft Office Word, Excel and medical billing software
• Experience with email and internet usage
• Data analysis and/or payment processing experience preferred
• Detail oriented with multi-tasking ability
• Solid understanding of accounts receivable and payment posting
• Some college preferred
• Ability to pass pre-placement drug test and background screen
• Safety Sensitive per Arizona Medical Marijuana Act

Responsibilities

• Research credit balance accounts and notify payers.
• Review contractual and allowable adjustments.
• Follow up with payers and patients for correct addresses.
• Prepare refund packets for payers and patients.
• Call insurance companies about refund requests to obtain needed information.
• Review accounts for proper posting of payments.
• Prepare refund spreadsheet for executive review.
• Call patients or estates to verify refund address.

Skills

Office procedures

Microsoft Excel

Medical billing software

Email & internet

Data analysis

Payment processing

Education

High school diploma or GED

Some college preferred

Job description

PHI Health, based in Phoenix, AZ, seeks a diligent medical billing professional to manage credit balances, payer communications, and refund processing. The role supports accurate postings, appeals, and refunds across payer networks within a dynamic, safety-conscious environment.

Qualified candidates have 5+ years in medical billing/collections, strong MS Office and billing software skills, and a focus on detail and accuracy. Some college preferred; a pre-employment drug screen may be required.