Senior CoreOS Engineer, AppleCare Enterprise Services

Apple Inc.; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Apple Inc. is seeking a Senior CoreOS Engineer for AppleCare Enterprise Services in the Austin area. You will act as the subject matter expert, offering deep technical leadership while guiding documentation, training, and cross‑team initiatives to empower our support teams worldwide.

You will engage directly with customers, drive issue resolution, and shape best practices, standards, and strategic direction across engineering and product teams.

Qualifications

• 12+ years of experience in a technical engineering or support engineering role.
• Experience leading technical escalations for customers and executives.
• Expertise in platform stability, app security, platform security, and macOS process management.

Responsibilities

• Act as a trusted technical advisor for complex customer challenges and internal initiatives.
• Provide technical leadership by shaping best practices, standards, and direction across teams.
• Own, review, and evolve technical documentation, training, and knowledge-sharing initiatives.
• Partner with Engineering, Product, Sales, and Support to align on strategy and analyze trends.
• Serve as a senior escalation point for Enterprise Customer Support Engineers across regions.
• Design, build, and validate complex lab environments to reproduce and resolve issues.

Skills

Platform stability

App security

Platform security

macOS process management

Technical leadership

Education

Bachelor's degree or equivalent experience

Master's degree in CS/Engineering/IT or related field

Job description

Senior CoreOS Engineer, AppleCare Enterprise Services

Austin Metro Area, Texas, United States Software and Services

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!As a CoreOS Engineer in Enterprise Services you will serve as the subject matter expert for our Enterprise Services organization, combining deep expertise with broad cross-domain knowledge. You will join a dynamic team dedicated to providing advanced technical leadership, driving documentation, and delivering training that empowers our support teams worldwide.

Description

In this role, you will act as a trusted technical advisor for complex customer challenges, internal consultations, and strategic initiatives. You will engage directly in customer calls to ensure consistent, high-quality technical support and drive issue resolution. Beyond direct case involvement, you will drive technical excellence at scale by guiding documentation, training, and peer development efforts across the organization.

Responsibilities

• Serve as a comprehensive technical advisor and consultant across multiple focus areas, supporting high-impact enterprise customer issues and participating in customer-facing calls to drive resolution.
• Provide technical leadership by shaping best practices, standards, and technical direction across teams.
• Own, review, and evolve technical documentation, training materials, and knowledge-sharing initiatives, including delivering tech talks and mentoring sessions.
• Partner with Engineering, Product, Sales, and Support teams to align on technical strategy, screen potential product defects, analyze trends, and provide actionable feedback.
• Act as a senior consultative escalation point for Enterprise Customer Support Engineers across regions.
• Design, build, and validate complex lab environments to reproduce, isolate, and resolve technical issues.

Minimum Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or equivalent experience with 12+ years of industry experience in a technical engineering or support engineering role
• Experience serving as a technical lead for customer-facing and executive-level escalations
• Expertise in the following technical areas: platform stability, app security, platform security, and macOS process management

Preferred Qualifications

• Master's degree in computer science, engineering, information technology, or related field of study with 8+ years of applicable experience
• Experience with scripting and software updates
• Experience leading documentation, training, and peer development initiatives
• Experience acting as a technical consultant to cross-functional partners and peers
• Ability to operate in ambiguous or changing environments while maintaining technical rigor
• Ability to communicate technical concepts to diverse audiences
• Collaboration, leadership, presentation and facilitation skills
• Ability to assess situations and determine technical solutions

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.