Senior Coordinator, Veterans

Broward College; Florida; On-site; USD 53,000 - 62,000; Full time

Benefits offered by this job

Health Insurance (Part of BP)?

FRS Pension Plan

Wellness Program

Vacation/Paid Time Off

Breaks (Winter/Spring)

Tuition Assistance

Tuition Reimbursement

Job summary

Broward College in Florida seeks a Senior Coordinator, Veterans to provide expert direction for veteran services and ensure compliance across intake, certification, and benefits processes.

You will lead Veteran Coordinators, train staff, coordinate with VA and campus departments, and oversee reporting, audits, and benefit disbursements, while upholding Broward College standards.

Qualifications

• Six years of progressively responsible experience in veterans services or a closely related area.
• Extensive knowledge of VA educational benefit programs and compliance requirements.
• Staff training, mentoring, or team leadership experience.

Responsibilities

• Serves as the primary subject‑matter expert for VA education‑benefits processes and oversees service delivery campus‑wide.
• Designs and delivers staff training on certification, compliance, VA regulations, and student services.
• Oversees certification/re-certification, auditing, and accurate reporting of benefits.
• Acts as VA liaison and coordinates with financial aid, advising, and registration.
• Develops outreach and partnerships for veteran engagement and student support.

Skills

VA benefits knowledge

Staff training & leadership

Regulatory compliance

Problem solving

Education

Bachelor’s degree

Master’s degree in Higher Education / Counseling / Public Administration

Equivalent combination of education & experience

Job description

Job Profile SummaryUnder limited supervision, this position serves as subject matter expert providing, strategic direction and cross functional collaboration for all veteran-related services and compliance functions. This role ensures that veterans and the dependents of veterans receive comprehensive support throughout the intake, application, certification, and educational-benefits process. Leads staff development and training related to VA educational benefits, compliance requirements, and service delivery standards campus‑wide. Provides oversight, guidance, and training to the Veterans Coordinators.Acting as the institution’s primary liaison with the Veterans Administration (VA) Regional Processing Office, the Senior Veterans Coordinator ensures full regulatory compliance, consistent service quality, and accurate reporting of VA educational benefits. Veterans’ Preference pursuant to Florida Statute 295 appliesMinimum Education:Bachelor’s degree requiredMaster’s degree in Higher Education, Counseling, Public Administration, or related field preferredAn equivalent combination of education and experience may be consideredMinimum Experience:Six years of progressively responsible experience in veteran’s services or a closely related areaExtensive knowledge of VA educational benefit programs and compliance requirementsExperience with staff training, mentoring, or team leadership preferredStudent support, advising, or case management experience requiredEssential FunctionsVeterans Services Leadership & Oversight – 30%Serves as the primary subject‑matter expert for all VA education‑benefits processes.- Oversees service delivery, ensuring consistency, accuracy, and regulatory adherence campus‑wide.Manages complex and escalated cases requiring advanced problem‑solving and interpretation of VA regulations.Provides oversight, guidance, and training to the Veterans Coordinators.Staff Training, Development & Quality Assurance – 20%Designs, delivers, and maintains comprehensive staff training programs for employees involved in veterans services, financial aid intersections, advising, and student support.Provides training on certification procedures, compliance updates, workflow changes, new VA regulations, and student‑service best practices.Monitors staff performance for accuracy, compliance, and service quality and provides coaching, corrective feedback, and mentoring.Develops training materials, manuals, reference guides, and checklists to standardize processes.Serves as the go‑to expert for internal departments seeking guidance on veteran‑related policies and student management.Regulatory Compliance & Certification Management – 15%Oversees the certification and re-certification of all eligible veterans and dependents.Conducts internal auditing to ensure accuracy of certifications, reporting, and financial reconciliation.Communicates federal policy updates and leads internal training sessions whenever regulatory changes occur.VA Liaison & Interdepartmental Coordination – 15%Acts as the primary liaison to the VA Regional Processing Office.Coordinates with Financial Aid, Advising, Registration, and Accounting on complex benefit interactions and compliance needs.Ensures accurate student accounts, benefit disbursements, and resolution of discrepancies.Veteran Outreach, Engagement & Community Partnerships – 10%Develops, leads, and evaluates outreach initiatives and engagement programs for veterans, active-duty service members, and dependents.Builds partnerships with community veteran organizations, and employers.Leads campus events, orientations, workshops, and recognition activities.Case Management & Student Advising – 10%Provides advanced advising and individualized support to students using VA benefits.Assists with academic pathways, navigating benefit delays, and connecting to campus or community resources.Knowledge, Skills, and AbilitiesExpert‑level knowledge of VA educational benefits and veterans-affairs regulationsAbility to design and deliver effective training programs and instructional materialsKnowledge of federal financial aid and its relationship to VA benefitsIn-depth functional knowledge and expertise in area of specialization and general knowledge of related areas in the CollegeAbility to perform complex administrative analysis with only general supervisionStrong diagnostic, analytical and problem-solving skillsExcellent coordination and communication skills used appropriately influence the decision-making of individuals and groups at all levels in the CollegeAbility to plan and manage own work flow, priorities and results accomplishmentRequires the ability to present and disseminate data to various levelsRequires advanced knowledge of computerized systems and operating environments i.e. Microsoft Office Products and specialized computer systemsAbility to interact and effectively communicate with a diverse employee and student populationOur Culture – At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.Broward College offers an exceptional benefits package, including, but not limited to:Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment PlanWellness ProgramVacation/Paid Time OffWinter and Spring Break OffPaid Parental LeaveTuition Assistance and Tuition Reimbursement are available to employees and family membersJob TitleSenior Coordinator, VeteransPosition NumberP0087800Job StatusFull time RegularDepartmentFinancial Aid Advising - CentralLocationCentral CampusPay Grade715Salary$52,900 - $62,158 (Salary commensurate with education and experience)Work ShiftWork ScheduleMonday - Friday/Weekends/VariesHours Per Week40Posting End DateOpen Until FilledCommentsTo be considered for this position, a completed online employment application form along with a resume and unofficial transcript are required.Designated Essential PersonnelNoFLSA StatusExemptPosition ClassificationProfessional Technical Staff (PTS)Special Instructions to Applicant:For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to [e-mail] or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.**Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application**Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf.Employment is contingent upon successful completion of the required background screening process.Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at [e-mail] intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.