Senior Coordinator, Interactive Response Technology - Hybrid

Merck & Co.; Rahway (NJ); Hybrid; USD 117,000 - 184,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Paid holidays and vacation

Job summary

Merck & Co. is seeking an IRT Senior Coordinator to provide end-to-end project management support for Interactive Response Technology systems. You will gather study requirements, execute UAT tasks, manage timelines and enforce IRT standards while liaising with external vendors.

You will lead change control, monitor vendor performance, and support training for stakeholders. A strong knowledge of IRT processes and clinical development is essential for success in this role.

Qualifications

• Bachelor's degree required, preferably in life sciences, computer science, engineering or related discipline.
• 4 years' IRT working experience preferred.
• Knowledge of IRT systems development processes.
• Knowledge of the clinical development process and data management.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a complex environment.

Responsibilities

• Execute IRT systems development process from kickoff to go-live and through change control.
• Define and redesign IRT development processes across vendor base and monitor standards usage.
• Create and enforce IRT systems standards and monitor vendor performance.
• Perform peer-review of IRT documentation for quality.
• Manage vendor relationships and coordinate risk mitigation actions.
• Provide training materials and cross-functional communication as needed.
• Lead continuous improvement projects related to IRT systems.

Skills

IRT systems development

Project management

Stakeholder management

Written and verbal communication

Clinical data management

Process improvement

Vendor management

Education

B.A. or B.S. degree

Job description

Job Description

IRT Senior Coordinator is responsible for providing end-to-end IRT (Interactive Response Technology)- systems project management support including, but not limited to, gathering study-specific user requirements, executing UAT tasks, managing project timelines, managing and enforcing IRT systems Standards. IRT Sr. Coordinator also monitors system change requests and acts as our Company's IRT systems subject matter expert while liaising with external vendors. Accountable for making decisions regarding IRT process, issue resolution, and deviations from standards.

Applies IRT systems expertise on day-to-day activities when issues are escalated. Communicates with internal and external stakeholders and escalates risks. May participate and lead in process improvement initiatives, standards development and maintenance. Responsible for creating and enforcing IRT systems standards, managing vendor performance, and supporting training &education of stakeholders.

Primary Activities:

• Execute IRT systems development process from kickoff to system go live, ongoing system change control, system closeout and database lock activities.
• Defines/redesigns IRT development processes across vendor base. Identifies areas for process improvement and leads improvement activities.
• Creates and enforces the use of IRT systems standards. Responsibilities may include creation / revision of IRT systems standards, collaboration with vendors and internal stakeholders to define requirements, and monitoring standards utilization rate.
• Performs peer-review of the IRT systems specific documentations for quality
• Manages vendor performance and relationship(s). Responsibilities may include defining and implementing process with vendor representatives, monitoring and analyzing vendor and our Company's performance metrics, performing root cause analysis and identifying corrective actions, and serving as point of escalation for vendor issues.
• Obtains internal and external stakeholder feedback; this may include meeting with vendor project managers and/or meeting with subject matter experts or representatives from stakeholder functional areas
• Provides support for successful integration of our Company's and vendor systems
• Provides support for problem resolution between IRT vendors and our Company's Clinical Trial Team
• May participate in training and education for stakeholders. May develop, or assist in development of, reference and/or training material. May provide cross-functional internal and external communication as needed
• May provide support for the development / maintenance of relevant documentation, including applicable SOPs, job aids, and guidance documentation
• May mentor new staff
• May lead a continuous improvement special project or any other project or perform any other IRT related task deemed appropriate by management
• Serves as project manager of all IRT systems activities for protocols assigned.- Uses interpersonal, negotiating, and project management skills to perform the following tasks:
• Project plan development, execution, and change control. Coordinates resolution & risk mitigation of all IRT systems related issues and end of study vendor deliverables
• Activity definition and sequencing, duration estimation, schedule development, and schedule control.
• Risk management planning (i.e., risk identification, analysis, and response planning, as well as risk monitoring and control).
• Communication planning, information distribution, performance reporting, and project closure

Education:

-

• B.A. or B.S. degree required, preferably in life sciences, computer science, engineering or related discipline.

Experience:

• -4 years' of IRT working experience preferred

Knowledge and Skills:

-

• Demonstrate knowledge of IRT systems development processes
• Knowledge of the clinical development process, preferably through submission; thorough knowledge of clinical data management
• Effective written and verbal communication skills
• Ability independently perform and manage multiple tasks at one time and meet deadlines in a complex environment working both internal and external to our Company.

clinicaltrialjobs -

EligibleforERP

#GDMS

Required Skills:

Clinical Development, Clinical Information Systems, Communication, Data Management, Good Clinical Practice (GCP), Interactive Response Technology, Project Management, Stakeholder Management, Standards Compliance, Teamwork

Preferred Skills:

Deliverables Management, Identifying Risks, Project Management Operations

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. If you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.--As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.- For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is $117,000.00 - $184,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.- Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

San Francisco Residents Only:

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

No

Job Posting End Date:

08/22/2026

Requisition ID:

R412299