Senior Coordinator, Interactive Response Technology - Hybrid

EyeBio; West Point (PA); Hybrid; USD 117,000 - 184,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Merck is seeking an IRT Senior Coordinator to provide end-to-end IRT project management support, gathering study requirements, executing UAT, and overseeing timelines. You will liaise with vendors and act as the IRT SME to enforce standards.

Responsibilities include developing and enforcing IRT standards, managing vendor performance, supporting training, and coordinating risk management, change control, and study closeout.

Qualifications

• Demonstrate knowledge of IRT systems development processes.
• Knowledge of the clinical development process and clinical data management.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and deadlines in a complex environment.

Responsibilities

• Lead IRT systems development from kickoff to go-live and change control.
• Define and redesign IRT development processes across vendors.
• Create and enforce IRT standards and monitor utilization.
• Perform peer-review of IRT documentation for quality.
• Manage vendor performance, escalation, and risk mitigation.
• Coordinate stakeholder feedback and cross-functional communication.

Skills

IRT systems knowledge

Project management

Stakeholder management

Communication

GCP

Education

B.A./B.S. degree

Job description

Job Description

IRT Senior Coordinator is responsible for providing end-to-end IRT (Interactive Response Technology) systems project management support including, but not limited to, gathering study-specific user requirements, executing UAT tasks, managing project timelines, managing and enforcing IRT systems Standards. IRT Sr. Coordinator also monitors system change requests and acts as our Company’s IRT systems subject matter expert while liaising with external vendors. Accountable for making decisions regarding IRT process, issue resolution, and deviations from standards.

Applies IRT systems expertise on day-to-day activities when issues are escalated. Communicates with internal and external stakeholders and escalates risks. May participate and lead in process improvement initiatives, standards development and maintenance. Responsible for creating and enforcing IRT systems standards, managing vendor performance, and supporting training &education of stakeholders.

Primary Activities

• Execute IRT systems development process from kickoff to system go live, ongoing system change control, system closeout and database lock activities.
• Defines/redesigns IRT development processes across vendor base. Identifies areas for process improvement and leads improvement activities.
• Creates and enforces the use of IRT systems standards. Responsibilities may include creation / revision of IRT systems standards, collaboration with vendors and internal stakeholders to define requirements, and monitoring standards utilization rate.
• Performs peer-review of the IRT systems specific documentations for quality
• Manages vendor performance and relationship(s). Responsibilities may include defining and implementing process with vendor representatives, monitoring and analyzing vendor and our Company's performance metrics, performing root cause analysis and identifying corrective actions, and serving as point of escalation for vendor issues.
• Obtains internal and external stakeholder feedback; this may include meeting with vendor project managers and/or meeting with subject matter experts or representatives from stakeholder functional areas
• Provides support for successful integration of our Company's and vendor systems
• Provides support for problem resolution between IRT vendors and our Company's Clinical Trial Team
• May participate in training and education for stakeholders. May develop, or assist in development of, reference and/or training material. May provide cross-functional internal and external communication as needed
• May provide support for the development / maintenance of relevant documentation, including applicable SOPs, job aids, and guidance documentation
• May mentor new staff
• May lead a continuous improvement special project or any other project or perform any other IRT related task deemed appropriate by management
• Serves as project manager of all IRT systems activities for protocols assigned. Uses interpersonal, negotiating, and project management skills to perform the following tasks:
• Project plan development, execution, and change control. Coordinates resolution & risk mitigation of all IRT systems related issues and end of study vendor deliverables
• Activity definition and sequencing, duration estimation, schedule development, and schedule control.
• Risk management planning (i.e., risk identification, analysis, and response planning, as well as risk monitoring and control).
• Communication planning, information distribution, performance reporting, and project closure

Education

• B.A. or B.S. degree required, preferably in life sciences, computer science, engineering or related discipline.

Experience

• 4 years’ of IRT working experience preferred

Knowledge and Skills

• Demonstrate knowledge of IRT systems development processes
• Knowledge of the clinical development process, preferably through submission; thorough knowledge of clinical data management
• Effective written and verbal communication skills
• Ability independently perform and manage multiple tasks at one time and meet deadlines in a complex environment working both internal and external to our Company.

Required Skills

• Clinical Development
• Clinical Information Systems
• Communication
• Data Management
• Good Clinical Practice (GCP)
• Interactive Response Technology
• Project Management
• Stakeholder Management
• Standards Compliance
• Teamwork

Preferred Skills

• Deliverables Management
• Identifying Risks
• Project Management Operations

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

The salary range for this role is

$117,000.00 - $184,200.00

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

10%

Flexible Work Arrangements

Hybrid

Shift

1st - Day

Valid Driving License

No

Hazardous Material(s)

No

Job Posting End Date

08/22/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.