Senior Coordinator – Attorney Support Workflow Operations

Latham & Watkins; New York (NY); Hybrid; USD 100,000 - 115,000; Full time

Job summary

Latham & Watkins seeks a Senior Coordinator – Attorney Support Workflow Operations to manage the PROS team’s quality and workflow. Hybrid presence in Boston, New York, or Washington, D.C. with responsibilities across training, coaching, and client service excellence.

Ideal candidates bring a mix of leadership, Office suite proficiency, and experience in a legal or professional services setting, plus strong discretion handling confidential information.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or equivalent preferred.
• At least 1 year in a legal or professional services environment.
• At least 5 years of cumulative professional experience.

Responsibilities

• Train new team members and provide ongoing support.
• Counsel and coach team members on performance improvements.
• Ensure excellent customer service and drive continuous improvement.
• Contribute to mid-year and year-end reviews.
• Address employee and lawyer concerns and escalate when needed.
• Protect highly sensitive, confidential information.

Skills

Leadership

Microsoft Office

Word processing

Excel

Coaching

Customer service

Education

High school diploma or equivalent

Bachelor’s degree or equivalent

Tools

Chrome River

Outlook

Cisco Phone

Intapp

iManage

Foundation

Event Management System

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About The Role

The Senior Coordinator – Attorney Support Workflow Operations is an integral part of Latham’s Attorney Support team. This role will be responsible for organizing and overseeing the quality of work and workflow of the PROS team, while ensuring objectives are met in a timely manner, and leveraging, as appropriate, additional support centers to ensure excellence in customer service. This role will be located in either our Boston, New York, or Washington, D.C. office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications

Other key responsibilities include:

• Training new team members and providing ongoing support


• Counseling and coaching team members around any performance deficiencies and proactively providing growth opportunities


• Ensuring excellence in customer service through implementing continuous improvement strategies from feedback gathered by talking to PROS lawyers and local office management


• Providing input to mid-year and year-end reviews


• Responding to employee and lawyer concerns in a helpful and fitting manner, while escalating complicated matters to the appropriate Manager


• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Display leadership skills (i.e., organizing, planning, problem-solving, and decision-making) necessary for effective mentoring


• Possess strong knowledge and proficiency in PC applications, including word processing, spreadsheet software, and Microsoft Office


• Demonstrate knowledge of Chrome River, Outlook, Cisco Phone, Intapp, iManage, Foundation, Event Management System, and specific technology as assigned

And have:

• A high school diploma or equivalent


• A bachelor’s degree or equivalent, preferably


• A minimum of one (1) year of experience in a legal or professional services environment


• A minimum of five (5) years of cumulative professional experience

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance


• A generous 401k plan


• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure


• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)


• Professional development programs


• Employee discounts


• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Pay Range

USD $100,000.00 - USD $115,000.00 /Yr.