Senior Coordinator, Advisory Services

American Corporation for Public Well Being; Milwaukee (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

American Corporation for Public Well Being in Milwaukee seeks a Senior Coordinator, Advisory Services to organize engagement scheduling and survey administration within the Research & Analytics team, delivering structured, frictionless processes that make work feel effortless.

You will own survey administration and follow-up for a team of eight, coordinate with the client delivery group, and build routines that keep stakeholders informed and projects on track.

Qualifications

• Must manage vendor relationships including communication, issue resolution, and contract tracking.
• Experience supporting senior professionals or managing operations for a team of 2+.
• Excellent written and verbal communication skills with a professional, responsive work style.
• Strong organizational skills with ability to manage multiple priorities.
• Familiarity with expense reporting systems and basic budget tracking.

Responsibilities

• Support senior staff by handling administrative and operational tasks that free time for client-facing work.
• Serve as the primary point of contact for scheduling and logistics for the client delivery team.
• Own and manage survey administration and follow-up for the Research & Analytics team, ensuring accuracy and timely stakeholder satisfaction.
• Maintain an accurate inventory of team resources, subscriptions, and vendor contracts.
• Track and reconcile team expenses, supporting budgeting reporting for the client delivery team.

Skills

Vendor management

Operations management

Communication skills

Organization

Expense reporting

Job description

Research & Analytics Program Coordinator Full-Time, Exempt

About The Role

ACPWB is looking for a Senior Coordinator, Advisory Services who can bring structure to the Research & Analytics team's engagement scheduling and planning operations without making everything feel bureaucratic. You will own survey administration and follow-up, coordinate with the client delivery team, and build the kind of reliable, frictionless processes that make people forget how much work went into making things run smoothly. We notice that work. We value it.

The Senior Coordinator, Advisory Services role in Research & Analytics is an opportunity to become deeply embedded in how ACPWB's client delivery team operates - learning the business from the inside while contributing meaningfully to how it runs. You will take ownership of survey administration and follow-up and develop a working knowledge of engagement scheduling and planning that makes you a more effective coordinator over time.

This is a coordinator role for someone who is genuinely good at coordinating. Not as a stepping stone to something else (though mobility exists at ACPWB for people who perform), but as a role that has real scope and requires real skill. You will manage survey administration and follow-up for a Research & Analytics team of 8, and your work will be visible to senior leadership on a daily basis.

Key Responsibilities

• Support senior staff by handling administrative and operational tasks that free time for client-facing work
• Serve as the primary point of contact for scheduling and logistics for the client delivery team
• Own and manage survey administration and follow-up for the Research & Analytics team, ensuring accuracy, timeliness, and stakeholder satisfaction
• Maintain an accurate inventory of team resources, subscriptions, and vendor contracts
• Track and reconcile team expenses, supporting budget reporting for the client delivery team

Qualifications

Required

• Ability to manage vendor relationships including communication, issue resolution, and contract tracking
• Experience supporting senior professionals or managing operations for a team of 2 or more
• Excellent written and verbal communication skills with a professional, responsive work style
• Strong organizational skills with a proven ability to manage multiple priorities simultaneously
• Familiarity with expense reporting systems and basic budget tracking

Preferred

• Experience coordinating with legal, compliance, or finance departments on operational matters
• Prior experience supporting a client-facing professional services team
• Demonstrated interest in professional growth and expanded responsibility over time
• Familiarity with project management methodologies (Agile, PMP, or similar)
• Track record of delivering consistently high-quality work across multiple simultaneous priorities

WHY ACPWB

We are a firm that believes compensation data should be used for good - specifically, for the good of the working Americans who rely on it to understand their value and advocate for themselves. That belief animates everything we do, from the research we publish to the way we pay our own team. Our people are our IP, and we compensate them accordingly.

ACPWB was founded in Milwaukee in 2006 with a simple mandate: help working Americans understand and advocate for the compensation they deserve. Eighteen years later, that mandate has grown into a full-service research and advisory practice serving clients from early-stage employers to Fortune 50 enterprises - and we are still based in Milwaukee, because Milwaukee is genuinely underrated.

INTERVIEW PROCESS

We interview thoroughly and move quickly. Candidates who complete our process receive a decision within one week of the final interview. We make competitive offers and do not negotiate against candidates who have honestly shared their expectations. We are a compensation firm. We are aware of the irony of behaving otherwise.

What Success Looks Like In Year One

• Identify and propose at least one technology or tool that could improve team operations
• Complete your first full performance review cycle with documented goals for continued growth
• Demonstrate the ability to prioritize competing demands under pressure without losing accuracy or professionalism