Business Operations & People Coordinator

West Michigan Hispanic Chamber of Commerce; Grand Rapids (MI); Hybrid; USD 18,000 - 30,000; Part time

Benefits offered by this job

Remote/hybrid work

Year-end bonus

401k match

Home office stipend

Paid time off

Co-working access

Parental leave

Medical leave

Job summary

Cooper People Group (CPG) is seeking a part-time Business Operations and People Coordinator to assist the Sr. Director of Business Operations with administrative tasks, HR support, payroll, and office management in a remote/hybrid setup.

You will support internal communications, onboarding, recruitment assistance, expense processing, invoices, and vendor coordination while helping elevate the firm's operations to align with its mission and culture.

Qualifications

• Two or more years of administration experience.
• Associate's degree in business administration or related field.
• Excellent interpersonal and written communication skills.
• One or more years of experience in providing HR support.
• One or more years of experience in general office administration, payroll, and employee benefit administration.

Responsibilities

• Internal team communications, including weekly updates and leadership updates.
• Prepare materials for virtual and in-person team meetings.
• Coordinate culture and engagement activities for associates.
• Payroll and benefits administration, including bi-weekly payroll processing.
• HR administrative duties: associate files, onboarding, and orientation.
• Assist with posting and recruiting for open positions.
• Track trainings and events for associates.
• Maintain the associate directory.
• Serve as IT subject matter expert and advise on tools usage.
• Support IT implementation and training and coordinate with IT vendors.

Skills

HR support

Project management

Communication

English fluency

Team collaboration

Education

Associate's degree in business administration or related field

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Payroll processing systems

iSolved

Payroll systems

Job description

Business Operations & People Coordinator

Cooper People Group (CPG) is a woman-owned, fast-growing firm whose purpose is to enrich the world of work. We are a team of seasoned HR leaders that are passionate about helping small to mid-sized companies across the Great Lakes and beyond to develop their HR strategy, structure, people and processes. We exist to lead and support organizations who have no HR, HR in transition, and HR with too much on their plate. We are driven to enrich the work of work because we believe that everyone deserves to do their best work with the best people and are guided by our core values:

• Humble Leaders: This means we are curious, yet unassuming. We say, \"I'm on it.\" We demonstrate competence in our skill and abilities without arrogance or dominance. We will find a way to say yes, even if it's not with us. We are trusted, reliable, and accountable. It does not mean that we strive for perfection over progress.
• People First: This means we focus on the 'human' in Human Resources. We put people before profits. We take time for our own people. We believe that culture and compliance are complimentary. We believe that strong talent, teams, and organizations begin with people. It doesn't mean it's about one person; it's about all people.
• In It Together: This means we go out of our way to make each other look good. We say 'WE' not 'YOU'. We meet you where you are – especially if you are new, stuck, or still learning. We give generously our time and talents. We support a culture of belonging and inclusion. This does not mean we hold back when something important needs to be said or done.
• Masters of our Craft: This means we are great at what we do, and we deliver excellent results. We say, 'nothing scares me.' We have a bias for continuous learning and exploration of our craft. We fail forward. It does not mean that we recreate the wheel.

We'd love to have you join us as a part-time (12-15 hours per week) Business Operations and People Coordinator!

What You'll Do

The primary function of the Business Operations and People Coordinator is to support the Sr. Director of Business Operations with administrative and business tasks, communications, and project management. This individual will communicate across several audiences and accountability teams including CPG associates, firm leadership, and vendors.

Human Resources (HR):

• Responsible for internal team communications, including weekly updates, leadership presentations, and staff announcements and recognition (birthdays, anniversaries, etc.).
• Coordinates and prepares materials for virtual and in-person team meetings.
• Coordinates culture and engagement activities for the firm's associates.
• Completes payroll and benefits administration, including bi-weekly processing of firm payroll and tracking of firm-provided associate benefits.
• Performs firm HR administrative duties such as maintaining associate files and databases. Supports the coordination of new hire onboarding and orientation.
• Assists with job posting and recruiting for open firm positions.
• Tracks and registered associates for trainings and events.
• Maintains the accuracy and completeness of the firm's associate directory.
• Acts as the IT subject matter expert and provides guidance to internal associates on the usage of our tools and technology.
• Supports tech implementation and training for firm associates.
• Coordinates with external IT support team on IT tickets.
• Tracks and coordinates IT software and hardware access for firm associates.

Business Operations & Office Administration Support:

• Weekly monitoring of employee time tracking.
• Processes and reconciles employee expense reimbursements for journal entries.
• Supports closing out the end of month and monthly billing activities, including drafting accurate client invoices.
• Tracks and manages reconciliation of third-party vendor accounts including iSolved, Mineral, and The Predictive Index.
• Maintains shared office space by coordinating maintenance items with building managers, ensuring office is properly stocked with office supplies, food and beverages, and coordinating conference room reservations. Helps with registration, set up, and tear down for firm events.
• Coordinates ordering of firm-branded marketing collateral and promotional items for internal and external use. Participates in the planning and execution of events for the firm and the firms' leaders
• Provides backup and support to Growth and Communications Manager as needed to balance workload and support special projects. Supports the Sr. Director of Business Operations with administrative and business tasks, communications, and project management.
• Assists in elevating the operations function of the firm to align with CPG mission, vision, values and culture.
• Orders office supplies and associate gifts.
• Monitors the firm's shared inbox, ensuring timely routing and response to incoming inquiries.
• Other duties as required to advance the mission of the firm.

What You'll Bring

• Two or more years of administration experience in a small business environment.
• Associate's degree in business administration or related field or equivalent experience.
• Excellent interpersonal and communication skills through verbal, listening, and written communication, with people from diverse backgrounds and experience
• One or more years of experience in providing HR support.
• One or more years of experience in general office administration, payroll, accounts receivable, and employee benefit administration, preferably in a small business.
• Proficient skills in Microsoft Suite especially Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Additional knowledge of the following web-based applications preferred, but not required: accounting software, project management, payroll processing systems, artificial intelligence platforms, cloud-based graphic design software, and software-as-a-service platforms.

Other Required Knowledge, Skills & Abilities:

• Balances independent work with working with a team
• Fluent in English language (speaking and writing)
• Initiative-taking and deadline driven. Detail-oriented and highly accurate
• Emotionally intelligent
• Skillful professional communication, both verbal and written
• Independent, with strong project management skills

What You'll Get

• A chance to collaborate with the best in the biz at the beginning stages of a growing company in an incredibly in-demand industry
• Super flexible and remote/hybrid environment
• Competitive compensation package including year-end bonus
• 401k with safe harbor match
• Home office + data stipend
• Paid time off + paid voluntary time
• Access to centralized co-working spaces
• Paid parental + medical leave

We believe that diversity, equity, and inclusion are not only essential values but also powerful drivers of our innovation and success both internally and with our clients. We invite individuals from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, hairstyles, or any other characteristic to join us in our mission to enrich the world of work and create workplaces where diversity is not just acknowledged but celebrated. Together, we will build a company that reflects the rich diversity of the world around us, driving positive change within our organization and our clients.

CPG participates in E-Verify and will provide the federal government with your Form I-9 documentation to confirm that you are authorized to work in the U.S. For more information on E-Verify, please click on the following links to view our Notice of Participation and Right to Work posters.

Additional Postings available from Cooper People Group