Senior Convention Services Manager

Treasure Island Hotel Casino; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Treasure Island Hotel Casino is seeking a Group Sales Coordinator to manage logistics for assigned groups from booking to departure. You will work closely with the Group Account sales managers, coordinate communications, and initiate client correspondences to align expectations and requirements.

Responsibilities include pre-convention meetings, cross-department liaison, and ensuring accurate contract information in the Delphi system, while maintaining strong client contact and timely invoicing.

Qualifications

• High School Diploma required.
• College degree in Marketing, Hotel Management or Business Administration preferred.
• Two years’ experience in Hotel Sales preferred.
• Knowledge of Ivvy, Microsoft Word and Excel preferred.
• Must possess excellent written and oral communication skills.
• Driver's License required.

Responsibilities

• Coordinate and service all logistics of assigned group, from initial booking through meeting requirements and departure.
• Establish expectations with each Group Account sales manager.
• Initiate client correspondence with an introduction letter, agenda, and any other pertinent information.
• Conduct pre-convention meetings with meeting planner and all hotel operating department representatives which are involved in the program.

Skills

Communication skills

Driver's license

Education

High School Diploma

College degree in Marketing or Hotel Management or Business Administration

Tools

Ivvy

Microsoft Word

Excel

Job description

• Coordinate and service all logistics of assigned group, from initial booking through meeting requirements and departure.
• Establish expectations with each individual Group Account sales manager.
• Initiate client correspondence with an introduction letter, agenda, and any other pertinent information.
• Conduct pre-convention meetings with meeting planner and all hotel operating department representatives which are involved in the program.
• Maintain close contact with client on regular basis, both verbally and with written confirmation of changes and updates.
• Copy Sales Manager and Coordinator on all correspondence.
• Ensure all contract information is correct and updated in Delphi group management platform.
• Review and adjust group room block inventory.
• Create rooming list cover sheet with details including the billing for each sub group(s) when necessary.
• Prepare and distribute estimated invoices and collect client payments.
• Assist with billing discrepancies with the intent of resolving to the satisfaction of all parties.
• Prepare and submit on property sign requests.
• Arrange limo transfers approved by Director or Vice President of Sales.
• Disseminate group resumes which include profiles, agendas and requirements to all hotel operating departments two weeks prior to the group’s arrival.
• Service the in-house groups which includes:
  • Greeting main contact(s) everyday to make sure all their expectations are met.
  • Assisting main contact(s) with anything that they might require or update.
  • Provide personalized "on the floor" attention to all in-house programs.
• Conduct internal room night audits.
• Assist sales managers with VIP site inspections.
• Assist other CSM positions when needed.
• Participate in continuing education and management training provided by Hotel.
• Perform all duties as deemed necessary for the success of the department.
• Perform other duties as requested by Director and Vice President of Sales.
• Fully understand and memorize company mission, vision statement, C.O.R.E. values, and goals.

Qualifications:

• High School Diploma required. College degree in Marketing, Hotel Management or Business Administration preferred.
• Two years’ experience in Hotel Sales preferred.
• Knowledge of Ivvy, Microsoft Word and Excel preferred.
• Must possess excellent written and oral communication skills.
• Driver's License required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.