Senior Convention Services Manager

APR Consulting; Las Vegas (NV); On-site; USD 115,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Convention Services Manager to oversee the success of conventions and events in a vibrant city. This role requires a proactive individual who can manage customer relationships, coordinate contracts, and ensure seamless execution of events. You will work closely with various hotel departments to foster positive client interactions and drive satisfaction scores. If you thrive in a dynamic environment and have a passion for hospitality, this position offers an exciting opportunity to make a significant impact in the event management space.

Qualifications

• 4+ years in hotel industry with 2+ years in convention services.
• Proficient in Microsoft Office and hotel operating systems.

Responsibilities

• Manage customer relationships and ensure high satisfaction.
• Coordinate and execute group contracts for events.

Skills

Customer Relationship Management

Event Coordination

Upselling Techniques

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Hotel Management

Business Administration

Marketing or Communications

Tools

Microsoft Office

Delphi FDC

LMS or other hotel operating systems

Meeting Matrix

Job description

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This range is provided by APR Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$115,000.00/yr - $130,000.00/yr

APR Consulting, Inc. has been engaged to identify a Senior Convention Services Manager.

Location: Las Vegas, NV

A Sr C/CSM is our most highly proficient C/CSM. They manage themselves and their groups with deeper understanding than an entry level C/CSM. They may assist with advising and supporting the C/CS team, under the guidance of more senior leadership. At this level he or she is trusted with the increased flexibility and responsibility required to manage our largest groups.

This person is responsible for the overall success of assigned conventions and events. Manages, coordinates, and executes group contracts for the property ensuring all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and contracted concessions are fulfilled. Effectively communicates to hotel departments the information necessary to successfully execute a group’s needs while maintaining a good client relationship. Fosters relationships with both customers and support departments daily.

ESSENTIAL JOB FUNCTIONS:

• Manage customer relationships from account turnover through execution of events. Drive high customer satisfaction by maintaining positive guest and employee relations, acting as a liaison between the guest and support departments. Partner with banquet and hotel operations teams to ensure events are executed as expected by clients.
• Maintain and Increase guest satisfaction scores by ensuring prompt, courteous and proper service.
• Generate incremental revenue through upselling of contracted food and beverage minimums and by promoting our preferred vendors to drive commission revenues from services such as audio-visual, entertainment, décor, etc.
• Establish and maintain relationships with client bases to encourage re-booking of events.
• Lead by example, aiding and guiding Junior C/CSM`s as required.
• Create and distribute within established time frame, correspondence and paperwork to include, BEO’s, group resume’s, fire marshal diagrams and all other established forms of communicating group & event details.
• Promote the meeting diamond program and encourage support departments participation in the overall success of all group and event business.
• Review sales contracts and understand group requirements for room block, cut-off date, special concessions, attrition clauses and meeting space requirements.
• Conduct and/or participate in meetings such as: planning meetings, department meetings, BEO meetings, resume meetings, pre-and post-conference meetings.
• Proactively identify and seek to resolve potential service, product or other damaging issues that may negatively affect the customer and/or the hotel.
• Maintain detailed files, computer folders and accurate recording of information in Delphi, to track correspondence with clients as well as provide accurate detail for forecasting and consumption. Keep files neat, complete and in a state of readiness in accordance with departmental guidelines to ensure proper sequencing of activity checklists are being followed.

QUALIFICATIONS:

• Must have a minimum of 4 years’ experience in the hotel industry and 2 years convention services experience in a comparable hotel or event facility.
• Minimum of two years of college level courses with an emphasis on business or communications required. Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred.
• Math and analytical skills necessary to accurately solve and communicate financial and space utilization calculations.
• Proficiency in the following computer systems is preferred: Microsoft Office, Delphi FDC, LMS or other hotel operating systems, Internet and Meeting Matrix.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural terminology, fire, police and health codes, hotel policies, city ordinances.
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within the initial training period after the team member begins work.
• Any education, training or experience that provides the required knowledge, skills and abilities.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Due to the cyclical nature of the hospitality industry, someone in this role may be required to work varying schedules to reflect the business needs of the hotel and client.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management

Industries

Entertainment Providers