Senior Contract & QA Analyst

Foundation Capital; Branchburg Township (NJ); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Above-market salary

Pay equity and transparency

Remote-first (with perks)

Flexible YouTime

Employee stock options

Medical, vision, dental

Job summary

Branch is seeking a Senior Insurance Contract & QA Analyst to own the end-to-end forms and endorsements for personal lines across multiple states. You will draft contracts, run filings, and ensure output matches what was filed, while supporting ongoing compliance and QA testing.

You’ll collaborate with Product, Underwriting, Pricing, Actuarial, Claims and Tech to push changes from contract language through to system delivery, in a remote-first environment.

Qualifications

• Personal lines P&C insurance experience.
• Policy language interpretation.
• Contract drafting, revision and compliance review in an insurance context.
• State regulatory environments with filings or inquiries.
• Quality assurance methodology including test planning and defect tracking.
• Reading system output for discrepancies in policy issuance and rating.
• Cross-functional partnership with Product, Underwriting, Actuarial, Claims and Technology.
• Attention to detail that holds under pace.
• Automation and continuous improvement experience.
• Written communication of findings.
• Bachelor's degree or equivalent experience.
• Alternate route in with QA/insurance systems experience.

Responsibilities

• Design, develop and maintain personal lines contracts, forms and endorsements across multiple states and lines of business
• Complete filings and respond to regulatory inquiries on the contract
• Serve as a resident expert on the contract terms for our product lines
• Carry ongoing compliance review as products, systems and regulations change
• Review competitor offerings and market needs, and bring that read into forms and endorsement development
• Test product output to confirm that what was filed with departments of insurance is what the system actually produces, in function and in formatting
• Test rating and pricing changes as rating tables are updated state by state
• Build and maintain test plans, test cases and defect tracking for contract, rating and system changes
• Continue the automation of quality assurance work in partnership with the analytics team
• Partner with Product Management, Underwriting, Pricing, Actuarial, Claims and Technology on changes that cross the contract, the rating and the system
• Write documentation for contract updates and test cases that the people downstream can actually follow
• Manage multiple states and workstreams in parallel, through real peaks and valleys in the calendar

Skills

Personal lines P&C

Policy language interpretation

Contract drafting

State regulatory environments

Quality assurance methodology

Reading system output

Cross-functional partnership

Attention to detail

Automation and improvement

Written communication

Bachelor's degree or equivalent

Education

Bachelor's degree or equivalent

Job description

About Branch

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.

But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers.

About the role

At Branch, we build insurance products that are clear to the people who buy them. As a Senior Insurance Contract & QA Analyst, you'll own the development and maintenance of the forms and endorsements behind our personal lines products, and you'll test what we ship to confirm it matches what we filed.

Reporting to the Director of Underwriting, Contract & QA, you'll join a small contract, compliance and QA team inside the insurance product organization. You'll draft and maintain contracts and endorsements across multiple states, carry filings and regulatory responses, and run the quality assurance that confirms our systems produce what the departments of insurance approved, in output and in formatting.

Branch is expanding into new states and new lines, so the contract work grows with the footprint. Alongside it, a significant year of pricing change means rating tables move in every state, and testing those changes is a large part of the year ahead. You'll also continue the automation work already underway in quality assurance, in partnership with our analytics team.

This role is a good fit for someone who reads a contract closely enough to see exactly what a coverage change does, who enjoys finding the gap between what was filed and what shipped, and who wants to own forms end to end rather than one step in someone else's process.

Key Responsibilities

Contract and Compliance

• Design, develop and maintain personal lines contracts, forms and endorsements across multiple states and lines of business

• Complete filings and respond to regulatory inquiries on the contract

• Serve as a resident expert on the contract terms for our product lines

• Carry ongoing compliance review as products, systems and regulations change

• Review competitor offerings and market needs, and bring that read into forms and endorsement development

Quality Assurance

• Test product output to confirm that what was filed with departments of insurance is what the system actually produces, in function and in formatting

• Test rating and pricing changes as rating tables are updated state by state

• Build and maintain test plans, test cases and defect tracking for contract, rating and system changes

• Continue the automation of quality assurance work in partnership with the analytics team

Across Both

• Partner with Product Management, Underwriting, Pricing, Actuarial, Claims and Technology on changes that cross the contract, the rating and the system

• Write documentation for contract updates and test cases that the people downstream can actually follow

• Manage multiple states and workstreams in parallel, through real peaks and valleys in the calendar

Skills, Knowledge, and Expertise

• Personal lines P&C insurance experience. Typically 5+ years, in insurance contract and forms development, or in claims where you worked policy language directly. One of those two lanes is essential.

• Policy language interpretation. You can read two contracts and say precisely how the coverage differs.

• Contract drafting, revision and compliance review in an insurance context, rather than commercial or vendor contracting.

• State regulatory environments. Experience preparing filings or responding to regulatory inquiries.

• Quality assurance methodology. Test planning, test case development and defect tracking, including UAT or regression testing on insurance systems.

• Reading system output for discrepancies. Policy issuance and rating results, checked against what was filed.

• Cross-functional partnership. Working with Product, Underwriting, Actuarial, Claims and Technology to get a change all the way out.

• Attention to detail that holds under pace. The core of this work is catching the one inconsistency that everything else passed over.

• Automation and continuous improvement instinct. A record of making repetitive work smaller.

• Written communication. Reporting findings, issues and suggested improvements clearly enough that someone acts on them.

• Education. Bachelor's degree or equivalent experience.

• An alternate route in. Exceptional quality assurance and continuous improvement experience in an insurance systems environment can stand in for direct contract or claims background.

Why join us at Branch?

We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest.

• Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.

• Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.

• Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office.

• Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.

• Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.

• Medical, vision, dental - Get all the coverage you need for a healthy, happy life.

• 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.

Equal Employment Opportunity Employer

At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.