Senior Contract & Licensing Termination Analyst

Northwestern Mutual; Milwaukee (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

Northwestern Mutual in Milwaukee seeks a Termination Specialist to analyze and process contract terminations, license cancellations and address changes. You will ensure confidentiality, accuracy, and timely updates across multiple systems.

The role requires an associate degree or 4+ years of customer service experience, strong Excel/Word skills, and impeccable dataentry for FINRA and company records.

Qualifications

• Associate degree in Business or 4+ years in customer service.
• Proficient in Word and Excel; accurate data entry.
• Ability to handle confidential information with high accuracy.
• Strong verbal and written communication with home office and field.
• Ability to prioritize, work independently or as part of a team and adapt to changing priorities.

Responsibilities

• Process contract terminations and license cancellations within regulatory timelines.
• Update name/address changes and maintain FINRA records.
• Data entry across multiple systems to end contractual relationships.
• Meet divisional service levels and collaborate in a team environment; back up colleagues.

Skills

Attention to details

Risk assessment

Strategic thinking

Policy & procedures

Cross functional partnering

Education

Associate degree in Business

Tools

Word

Excel

Job description

Northwestern Mutual in Milwaukee seeks a Termination Specialist to analyze and process contract terminations, license cancellations and address changes. You will ensure confidentiality, accuracy, and timely updates across multiple systems.

The role requires an associate degree or 4+ years of customer service experience, strong Excel/Word skills, and impeccable dataentry for FINRA and company records.