Senior Content Designer

Optum; United States; Remote; USD 89,000 - 177,000; Full time

Job summary

Join a forward-thinking organization that is dedicated to enhancing user experience through innovative content design. As a senior content designer, you will play a crucial role in shaping the way users interact with benefits products, ensuring clarity and engagement through your strategic UX writing. This position offers the flexibility to work remotely, allowing you to tackle exciting challenges while contributing to a culture that values diversity and inclusion. You'll be part of a dynamic team that combines startup energy with the stability of a Fortune 5 company, making a real impact on the communities we serve.

Benefits

Comprehensive Benefits Package

Incentive and Recognition Programs

Equity Stock Purchase

401k Contribution

Qualifications

• 5+ years in content design or UX writing.
• Experience with user research and content standards.
• Portfolio showcasing user-focused product thinking.

Responsibilities

• Craft compelling UX copy to guide users.
• Create content standards and guidelines.
• Collaborate with cross-functional teams.

Skills

Content Design

UX Writing

Information Architecture

User Research

Collaboration

Education

Bachelor's Degree

Tools

Content Management Systems

A/B Testing Tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This role is with Starship, a division of Optum Financial focused on making benefits better through human-centered design and product innovation. Our mission is to unify and elevate the user experience for a range of products including HSAs, FSAs and lifestyle benefits. We believe the experience of using benefits should be simple, modern and fun, and we’re dedicated to bringing that vision to life. Our products are forward-thinking, and our company culture is no different. We’re a small, creative, nimble team that knows how to get work done—and have fun. We’ve got the inspirational spark of a startup combined with the trusted expertise of a Fortune 5 company. And we’re looking for bright, like-minded humans to join the party.

We are seeking an experienced senior content designer to write and design in-app content for our benefits experiences. This person needs to be a versatile content designer who can think strategically about information architecture across systems, write informed UX copy for headers, labels, buttons, and modals, as well as understand holistic content strategy.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Craft clear, compelling UX copy that guides users through the product experience and helps them achieve their goals
• Create and grow content standards and guidelines across the organization
• Deliver a consistent voice and tone across all user touchpoints of the product
• Partner with cross-functional teams like user research, product management, engineering, and product marketing to investigate issues and solve problems efficiently
• Think holistically about the end-to-end user experience, conducting audits as needed, to develop a cohesive content strategy and information architecture
• Serve as an advocate for content design across the organization

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 5+ years of content design or UX writing experience
• 3+ years of experience using quantitative and qualitative user research to inform UX copy, navigation, information architecture, and content hierarchy
• 3+ years of experience collaborating closely with designers, product managers, and engineers
• 3+ years of experience working with content guidelines and helping set content standards
• Portfolio demonstrating content design experience and user-focused product thinking

Preferred Qualifications

• Experience working in fintech or healthcare industries
• Experience with a string manager or content management system
• Experience with a/b testing and experimentation
• Proven growth mindset and comfort working in ambiguity
• Proven positive energy and a desire to create team culture in a remote-first world

If you’re excited about this role, even if you don’t meet every requirement, we encourage you to apply. We believe the best outcomes come from diverse perspectives and experiences, and we prioritize building teams that reflect this belief. We serve a diverse community, including women, BIPOC, people of color, LGBTQIA+ individuals, people with a wide range of abilities, and those from backgrounds typically underrepresented in technology. We solidly encourage applications from individuals with these identities or other marginalized communities.

All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.