Senior Content Designer

Remitly; New York (NY); Hybrid; USD 136,000 - 165,000; Full time

Job summary

Join a forward-thinking company as a Senior Content Designer, where your creativity will help transform lives through innovative financial services. In this hybrid role, you'll craft engaging UX content that resonates with a diverse international audience. Collaborate with cross-functional teams to ensure clarity and accessibility in all communications, from in-app messaging to emails. This is a unique opportunity to contribute to a mission-driven organization while enhancing your skills in a supportive environment. Embrace the chance to make a positive impact on millions and grow your career with purpose.

Benefits

Flexible paid time off

Health, dental, and vision insurance

401k plan with company matching

Paid parental leave

Mental Health Benefits

Employee Stock Purchase Plan

Continuing education benefits

Travel benefits

Qualifications

• 3+ years of content design experience with strong UX writing skills.
• Portfolio showcasing content design thinking and case studies.
• Expertise with strategic content design tools and techniques.

Responsibilities

• Lead UX product content design for diverse international audiences.
• Collaborate with product designers and other teams for user experience.
• Conduct A/B testing and optimize customer experience based on data.

Skills

Content Strategy

UX Writing

User Experience Design

Collaboration

Data Analysis

Communication

Education

Bachelor's in English

Bachelor's in Communications

Bachelor's in User Experience

Tools

Figma

Content Audits

Empathy Maps

Job description

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About The Role

We're looking for a Senior Content Designer to join our growing, collaborative, and creative team and immediately contribute to our mission of enhancing the lives of immigrants and their families by offering the most reliable global financial services products. In this role, you'll be creating UX content experiences for key product teams. You'll report to the Senior Manager of Product Content. This is a hybrid role to support team collaboration and is based in Remitly's office in Seattle, Washington.

You Will

• Lead UX product content design for key product teams, ensuring high-quality, clear content that serves Remitly's diverse, international audience. Your content will reflect a customer-friendly, confidence-boosting voice and tone that promotes customer trust and loyalty. Your content will be clear, concise, accessible, on-brand, and easy to localize. Beyond the in-product experience, you'll also ensure that communications (SMS, push notifications, and emails) are crisp and engaging, and help customers manage their transfers with ease.
• Collaborate side by side with product designers to develop user flows and pinpoint the right components needed to create a friction-free user experience.
• Join and partner with a team of fellow content designers: Pinpoint the just-right terminology to use in our apps and features. Contribute to team critiques and foster team skill building and growth.
• Partner with other cross-functional teams, including:
  • UX research and analytics: You'll use data, user research, and voice of customer feedback to inform UX content design decisions. You'll collaborate with UX researchers and product designers on hypothesis creation, research planning, remote and in-person UX research sessions, and evaluation.
  • Product management: Partner on the creation and refinement of product requirements. Lead content-focused A/B experimentation to uncover content insights and continually optimize the customer experience. Collaborate on quality assurance testing and bug bashing.
  • Marketing: Develop and refine messaging frameworks and sweat the details over how they're reflected in the UX.
  • Engineering: Collaborate to ensure that the content you design comes to life for our customers exactly the way you intended.
  • Compliance, legal, privacy, and security: Ensure content alignment with international regulations.
• At least 3 years of content design experience with strong content strategy and UX writing skills.
• A bachelor's degree in English, journalism, communications, user experience, human-computer interaction, or equivalent experience.
• A UX content design portfolio of in-depth case studies that showcases your content design thinking and how you approach, develop, and iterate your work.
• Expertise with product design tools, especially Figma.
• Familiarity with strategic content design tools and techniques including content audits, gap analyses, empathy maps, messaging frameworks, information hierarchy mapping, and voice-and-tone mapping.

Compensation Details

The starting base salary range for this position is typically $136,000 - $165,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

We are committed to nondiscrimination

across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.