Senior Content Analyst

CMIUS Critical Mass (U.S.) Inc; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Critical Mass is seeking a senior strategy and planning expert to govern AI and content in a highly regulated gov contracting context. You will architect backend frameworks, taxonomies, guardrails, and QA protocols for safe AI in a bureaucratic environment.

Located in Chicago, you will serve as SME across content and AI initiatives, collaborating with UX, Creative, SEO, and Content teams while ensuring compliance with Level 2 security requirements.

Qualifications

• 7+ years in content management strategy, operations, or architecture.
• 3+ years with AI/GenAI in regulated industries.
• Proven content governance, QA, and compliance experience.
• Excel, CMS platforms, and taxonomy/metadata proficiency.
• Technical content strategy background (not copywriting).
• Detail-oriented, curious, with independent insight discovery.
• Translate complex needs into clear guidelines and docs.
• Comfort navigating bureaucratic, regulated environments.

Responsibilities

• Be the SME across content and AI-related project work streams.
• Establish governance frameworks, taxonomies, metadata standards, rules.
• Define guardrails, safety protocols, and compliance for AI in regulated gov contexts.
• Inventory and audit content assets; automate discovery processes.
• Develop content standards, quality controls, and policies.
• Flag content bypassing reviews and coordinate corrections.
• Collaborate with UX, Creative, SEO, and Content teams across projects.
• Monitor AI performance and content quality; drive corrective actions.
• Translate regulatory requirements into clear guidelines and docs.
• Partner with Director of Content on oversight and initiatives.

Skills

Content governance framework

AI/GenAI experience

Quality assurance

Metadata & taxonomy

Technical content strategy

Tools

Microsoft Excel

CMS platforms

CMS auditing

Job description

Agency: Critical Mass

Job Function: Strategy and Planning

Job Subfunction: Account Planning and Brand Planning

This is a rare, high-impact position at the intersection of cutting-edge AI technology and complex government regulation. You'll serve as the organization's primary subject matter expert—bringing order, governance, and strategic control to AI implementation in one of the most heavily regulated environments in Fortune 500 government contracting. Unlike generic content or marketing roles, you'll architect backend frameworks, taxonomies, compliance guardrails, and quality assurance protocols that allow emerging AI to work safely and effectively in a bureaucratic, compliance-heavy environment. You're the bridge that brings control back to risk-averse clients who fear losing control to automation. *Please note that you must be located in Chicago to be considered for this role. Remote work is not applicable.

You Will

• Serve as the go-to subject matter expert across all content and AI-related project work streams
• Establish and maintain content governance frameworks, taxonomies, metadata standards, and business rules
• Define guardrails, safety protocols, and compliance requirements for AI/LLM use in a heavily regulated government environment
• Inventory, audit, and assess existing content and digital assets; implement automated processes for content discovery
• Develop content standards, quality controls, and compliance policies
• Flag content that bypasses proper review processes and coordinate corrections
• Collaborate cross-functionally with UX, Creative, SEO, and Content teams across multiple concurrent projects
• Monitor AI performance and content quality metrics; implement corrective actions
• Translate complex regulatory and business requirements into clear content guidelines and operational frameworks
• Work closely with the Director of Content on tactical oversight and strategic initiatives

You Have

• 7+ years in content management strategy, content operations, technical content architecture, or content analysis
• 3+ years with AI/GenAI experience, specifically in heavily regulated industries (government, financial services, healthcare)
• Proven experience with content governance, quality assurance, and compliance
• Proficiency in Microsoft Excel, CMS platforms, and understanding of taxonomy & metadata
• Technical content strategy background (NOT copywriting or editorial calendar experience)
• Meticulous attention to detail, intellectual curiosity, and the initiative to discover insights independently
• Ability to translate complex requirements into clear guidelines and documentation
• Comfort navigating complex, bureaucratic, and highly regulated environments

Preferred

• Airtable
• Figma
• CMS auditing experience
• SEO knowledge
• AI implementation in regulated industries

Requirements

This position requires candidates to obtain a Level 2 Security Clearance in accordance with U.S. government regulations. As such, only U.S. citizens or permanent residents (Green Card holders) are eligible to apply.

Salary

Chicago: $85,000-$120,000

Workplace

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.

We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

At Omnicom Group, careers are designed for growth. We’ve purposefully crafted a transformative talent experience built with accountability in action — focused on community, impact, and opportunity.