Senior Contact Center Applications Engineer

GCS Recruitment; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

GCS Recruitment Specialists is seeking a Senior Software Engineer / Application Developer with strong hands-on experience in Contact Center, IVR, and telephony technologies. You will develop, integrate, and support applications that improve customer experience and contact center operations.

Ideal candidates have API development experience (REST/SOAP), proficiency in Java, C#, .NET, or Python, and a track record with CTI, workforce management, and related CX platforms, along with solid SDLC and

Qualifications

• Experience with Contact Center/Telephony applications.
• Strong API integration using REST or SOAP.
• Proficiency in Java, C#, .NET or Python and SQL.
• Hands-on with SDLC, troubleshooting, and system integration.

Responsibilities

• Gather requirements and build technical solutions.
• Develop, test, deploy, and support applications.
• Integrate contact center platforms with enterprise systems.
• Support IVR, call routing, and telephony applications.
• Troubleshoot issues and enhance existing solutions.
• Collaborate with business, operations, and telecom teams.

Skills

Contact Center tech

IVR & Telephony

CTI

WFM & CX platforms

API Integration

SQL

Java

C#

.NET

Python

Education

Bachelor's degree or equivalent

Job description

GCS Recruitment Specialists is seeking a Senior Software Engineer / Application Developer with strong hands-on experience in Contact Center, IVR, and telephony technologies. You will develop, integrate, and support applications that improve customer experience and contact center operations.

Ideal candidates have API development experience (REST/SOAP), proficiency in Java, C#, .NET, or Python, and a track record with CTI, workforce management, and related CX platforms, along with solid SDLC and