Radiology Scheduling Specialist II - Patient Concierge

Henry-Ford-Health-2; Detroit (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Henry Ford Health is seeking a Contact Center Advocate I to join the Henry Ford Hospital call center. The role handles multi-channel contacts and interacts with physicians, administrators, patients and stakeholders, serving as the welcoming front door for callers while delivering excellent customer relationship management.

Requirements include a high school diploma or GED, 2 years of customer service experience, EPIC proficiency, and strong communication and listening skills; an associate degree

Qualifications

• High school diploma or GED required.
• Two years of customer service experience.
• Associate's degree in business or related field preferred.
• Six months of experience as a Contact Center Advocate I or one year in an outpatient clinic setting with HFHS applications.
• Proficiency with EPIC; strong computer skills and MS Office knowledge.

Responsibilities

• Handle multi-channel contacts across HFHS services, interacting with physicians, administrators, patients and stakeholders.
• Act as a welcoming front door for all callers, instilling loyalty and anticipating needs.
• Provide efficient, effective customer relationship management.
• Work in a busy call center under minimal supervision across HFHS services and locations.

Skills

Customer service

Communication

Listening

Education

High school diploma or GED

Associate's degree in business or related field (preferred)

Tools

EPIC

Microsoft Office

Job description

Henry Ford Health is seeking a Contact Center Advocate I to join the Henry Ford Hospital call center. The role handles multi-channel contacts and interacts with physicians, administrators, patients and stakeholders, serving as the welcoming front door for callers while delivering excellent customer relationship management.

Requirements include a high school diploma or GED, 2 years of customer service experience, EPIC proficiency, and strong communication and listening skills; an associate degree