SENIOR CONSUMER SERVICE ANALYST - 42005392 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Florida; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES seeks a qualified candidate for an internal agency opportunity in the Division of Consumer Services. The role focuses on document intake, data entry, and regulatory information handling within the DOCS system.

Applicants must meet minimum requirements and complete the candidate profile with all fields. Background screening and potential for special duties are noted in the posting.

Qualifications

• Requires basic customer service experience and ability to handle administrative tasks.
• Education and experience can substitute as described in the job posting.
• Must be able to communicate effectively with businesses and consumers.

Responsibilities

• Analyzes and scans incoming documents into the DOCS or other department database.
• Verifies scanned documents for accuracy and completeness.
• Inputs public record information into the DOCS or other department database.
• Reviews documents to determine actions, such as permits or licenses, and referrals.
• Communicates in writing and by phone with businesses, consumers and agencies, documenting all interactions.

Skills

Customer service

Administrative work

Regulatory work

Education

High school diploma

Tools

DOCS database

Job description

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Date: Oct 15, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885196

Agency: Agriculture and Consumer Services

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES
BUREAU OF MEDIATION & ENFORCEMENT

*** INTERNAL AGENCY OPPORTUNITY-- ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.***

CONTACT:

Camry Owens [phone]

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work.

College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience.

An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained.Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org)

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities.Qualified
individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Analyzes and scans incoming documents into the Division of Consumer Services (DOCS) or other department database.

Verifies scanned documents to ensure correct database placement, completeness of information and readability.

Accurately inputs public record information into the DOCS or other department database according to established guidelines.

Reviews documents to determine appropriate action, including:

• communicating deficiencies to businesses;
• determining if the issuing of a permit, registration or license is required;
• referrals to other personnel, sections or government agencies;
• analyzing and processing complaints or other evidence to identify regulatory violations;
• sending appropriate letters to businesses and consumers along with any necessary follow-up to achieve desired results.

Communicates in writing and by phone with businesses, consumers, other governmental agencies, and claimants to provide services as required and follows up as necessary. Documents all communications in DOCS or other department database.

Creates reports, letters, memoranda, proposals, bond claim affidavits and other official documents necessary to complete assigned tasks.

Works with businesses and consumers to informally mediate disputes within programs regulated by the Division of Consumer Services or non-regulated programs by letter, email, fax and phone or refers complaints to appropriate regulatory agency. Updates database with all documents and communications pursuant to the mediation and closes case by entering appropriate status based on the informal mediation results.

Refers complaints with regulatory violations for potential administrative action (including bond claims) based upon the analyses of properly documented records.

May assist department's legal staff in preparation of court cases, including court appearances to provide testimony, if/when necessary.

Assists management in conducting necessary research and/or providing regulatory statistics, as requested. May also assist management by monitoring and reviewing complaint handling processes to detect areas that may need improvement.

Provides division personnel with relevant information and materials to assist in the preparation of administrative complaints, court actions, and other reports or correspondence necessary for resolution of registration issues, mediation and/or enforcement.

Provides information to consumers, businesses and claimants on their rights and responsibilities, and provides information on the duties and regulatory responsibilities and functions of the Division of Consumer Services.

This position is required to assist other sections within the Division of Consumer Services, and performs related work and other tasks as required by division management.

Employee may be asked to perform special duties in relation to the Departments Emergency Response Obligations.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com ;)

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”

SPECIAL NOTES:

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32301
TALLAHASSEE, FL, US, 32316
TALLAHASSEE, FL, US, 32312
TALLAHASSEE, FL, US, 32317
TALLAHASSEE, FL, US, 32308
TALLAHASSEE, FL, US, 32305
TALLAHASSEE, FL, US, 32304
TALLAHASSEE, FL, US, 32310
TALLAHASSEE, FL, US, 32399
TALLAHASSEE, FL, US, 32307
TALLAHASSEE, FL, US, 32302
TALLAHASSEE, FL, US, 32311
TALLAHASSEE, FL, US, 32303
TALLAHASSEE, FL, US, 32309

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.