OPS SENIOR CLERK - 42902889

Florida; Tallahassee (FL); In loco; USD 34.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

State group insurance

457b Florida Deferred Compensation

401(a) retirement plan

Descrizione del lavoro

Florida Department of Agriculture and Consumer Services is seeking an OPS Senior Clerk in Tallahassee to document and process consumer-related cases, licenses, permits, and registrations. The role requires handling inquiries via email and live chat, maintaining records in CRM systems, and supporting inspections and enforcement tasks.

The candidate will analyze documents, draft correspondence, and assist management in various division duties while contributing to program compliance and customer

Competenze

• Minimum requirements: a high school diploma or its equivalent.
• Strong written and verbal communication skills.
• Ability to handle multiple tasks and maintain records accurately.

Mansioni

• Documents complaint, enforcement, email, inquiry, license, live chat, permit and registration information into the Division of Consumer Services (DOCS) CRM or other department database.
• Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.
• Conducting Research and Evidence related to enforcement and consumer complaint cases; Scheduling Inspections; Scanning; Answering telephone calls/Responding to live chats; Draft and process correspondence; Maintain records of revenue received.

Conoscenze

Communication

Documentation

Data entry

Customer service

CRM software

Formazione

High school diploma or equivalent

Strumenti

Microsoft CRM

Descrizione del lavoro

Select how often (in days) to receive an alert:

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885668

Agency: Agriculture and Consumer Services

Working Title: OPS SENIOR CLERK - 42902889

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES
BUREAU OF COMPLIANCE

CONTACT:

Karena Jackson [phone]

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent.

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities.Qualified
individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Documents complaint, enforcement, email, inquiry, license, live chat, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.

Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.

Duties may include ANY of the following regarding program areas administered by the division, non-regulated areas and general consumer information:

• Conducting Research and Evidence related to enforcement and consumer complaint cases;
• Scheduling Inspections;
• Scanning;
• Answering telephone calls/Responding to live chats;
• Draft and process correspondence;
• Maintain records of revenue received;

This position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management.

Employee may be asked to perform special duties in relation to the Departments Emergency Response Obligations.

The Benefits of Working for the State of Florida

Working for the State of Florida as an OPS employee is more than just a paycheck.

• Participation in state group insurance (must meet eligibility requirements*);
• Participation in the Florida Deferred Compensation Plan (457b). For additional details and online enrollment visit MyFloridaDeferredComp.com ;
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). For more information visit Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan (Does not apply to previous FRS Retirees);

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.