Senior Consumer Project Manager — Hybrid Initiatives

KeyBank; Buffalo (NY); Hybrid; USD 80,000 - 150,000; Full time

Job summary

The Consumer Consultant role at KeyBank sits within Consumer Bank Deposit & Marketing Risk Administration Program Management Group. This position focuses on managing initiatives from launch to sunsetting, including campaigns and regulatory commitments, and driving change management.

You will lead cross-functional meetings, track timelines, and report progress to senior leadership. Ideal candidates bring strong project management, executive presence, and the ability to drive complex initiatives

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 7+ years experience in financial services (required).

Responsibilities

• Provide client analytics and hypothesis leveraging internal client data and external market research.
• Collaborate with support partners and other areas of expertise to develop hypotheses and programs for execution.
• Execute on strategic plans and be accountable for acquisition, deepening, and retention of clients, field support, and/or innovation initiatives.
• Lead and coordinate peer activity across the consumer segment strategy as it relates to acquisition and retention of clients.
• Recommend opportunities for revenue growth and ensure alignment with client segments.
• Manage tracking and communication of progress against business goals.
• Keep up to date on industry best practices.

Skills

Project management

Communication

Stakeholder influence

Presentation skills

Independent worker

Relationship building

Analytical thinking

Education

Bachelor's Degree or equivalent experience

Tools

PowerPoint

Job description

The Consumer Consultant role at KeyBank sits within Consumer Bank Deposit & Marketing Risk Administration Program Management Group. This position focuses on managing initiatives from launch to sunsetting, including campaigns and regulatory commitments, and driving change management.

You will lead cross-functional meetings, track timelines, and report progress to senior leadership. Ideal candidates bring strong project management, executive presence, and the ability to drive complex initiatives