Consumer Consultant - Project Manager

KeyBank; Buffalo (NY); Hybrid; USD 80,000 - 150,000; Full time

Job summary

The Consumer Consultant role at KeyBank sits within Consumer Bank Deposit & Marketing Risk Administration Program Management Group. This position focuses on managing initiatives from launch to sunsetting, including campaigns and regulatory commitments, and driving change management.

You will lead cross-functional meetings, track timelines, and report progress to senior leadership. Ideal candidates bring strong project management, executive presence, and the ability to drive complex initiatives

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 7+ years experience in financial services (required).

Responsibilities

• Provide client analytics and hypothesis leveraging internal client data and external market research.
• Collaborate with support partners and other areas of expertise to develop hypotheses and programs for execution.
• Execute on strategic plans and be accountable for acquisition, deepening, and retention of clients, field support, and/or innovation initiatives.
• Lead and coordinate peer activity across the consumer segment strategy as it relates to acquisition and retention of clients.
• Recommend opportunities for revenue growth and ensure alignment with client segments.
• Manage tracking and communication of progress against business goals.
• Keep up to date on industry best practices.

Skills

Project management

Communication

Stakeholder influence

Presentation skills

Independent worker

Relationship building

Analytical thinking

Education

Bachelor's Degree or equivalent experience

Tools

PowerPoint

Job description

Brooklyn, OH

Buffalo, NY

Full time

R-42312

Location:

4910 Tiedeman Road, Brooklyn Ohio

The Consumer Consultant position sits within Consumer Bank Deposit & Marketing Risk Administration Program Management Group. This role is heavily focused on project management, overseeing a variety of initiatives including launching and sunsetting products and services; marketing and campaign management projects; and fulfilling regulatory commitments by managing findings and remediation plans. A significant component of the position involves change management, assessing business and customer impacts, and partnering closely with Retail Banking, Business Banking, and occasionally Commercial Banking to ensure successful project execution. Responsibilities include leading cross-functional meetings, managing project timelines, tracking deliverables, and communicating progress to key stakeholders and senior leadership. Strong project management experience, executive presence, communication skills, and the ability to independently drive initiatives are essential. The team is seeking individuals who can effectively navigate complex initiatives, influence stakeholders, and deliver results in a highly collaborative environment. Internal candidates with strong organizational knowledge and established relationships would be particularly attractive.

Job Summary

The Consumer Consultant role leverages client analytics and insights to formulate hypotheses that inform recommended business strategies. They present hypotheses and recommended business opportunities and solutions to senior and executive leadership. The Consumer Consultant is also responsible for developing and driving an operational plan based on client insights and ensures the execution of consumer client initiatives that are in accordance with business strategies.

Essential Functions

• Provide client analytics and hypothesis leveraging internal client data and external market research.
• Collaborate and partner closely with support partners and other areas of expertise to develop hypotheses and programs for execution.
• Execute on strategic plans and is accountable for the pertinent aspects of assigned initiatives as it relates to the acquisition, deepening, and retention of clients, field support, and/or innovation initiatives.
• Lead and coordinate peer activity across all elements of the consumer segment strategy as it relates to acquisition, deepening relations, retaining clients, field support, and/or innovation.
• Recommend opportunities for revenue growth and ensure alignment with all client segments.
• Manage the tracking and communication of the progress against business goals.
• Keep regular contact with field advocates.
• Ensure initiatives are executed according to on-time and quality delivery requirements.
• Coordinate client treatment scenarios as needed to support initiatives.
• Successfully drives implementation of strategic initiatives.
• Review progress, decisions, and unusual situations with senior management.
• Keep up to date on industry best practices.
• Drive cross-functional implementation teams including but not limited to internal team members, support partners, and vendors to ensure successful execution of complex medium to large-scale initiatives.
• Drive execution by effectively managing priorities, pace, scope, quality, cost, and risk.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree or equivalent experience (preferred)

Work Experience

• 7+ years experience in financial services (required)

Skills

• Ability to understand business partner strategy and financial impact.
• Strong written and verbal skills; ability to organize information in a clear, consistent format; ability to articulate a clear, well-thought-out message and formal delivery; skills in creating PowerPoint presentations.
• Able to work independently under general direction/supervision.
• Ability to build relationships, partner, and influence.
• Developing critical thinking skills; can analyze simple issues with low complexity; can give perspective to the team addressing basic business/analytical problems and challenges; recognizes need to elevate issues in a timely manner.
• Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
• Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Demonstrated multiple project management leadership skills; experience in organizing, planning, and executing large-scale, multi-functional projects from vision through implementation.
• Demonstrated analytical, process management, and conceptual skills.
• Demonstrated ability to express complex concepts in terms that are understandable to business partners, senior leaders, and the sales force.
• Superior teamwork and interpersonal skills and ability to communicate with all management levels.
• Demonstrated ability to work effectively with support partners and influence geographically diverse sales teams.
• Superior knowledge of financial products, e.g., deposit & credit products, investments, etc.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.