Senior Consumer Engagement Professional

Humana, Inc.; North Carolina; Hybrid; USD 65.000 - 89.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Disability insurance

Life insurance

Zusammenfassung

Humana, Inc. is seeking a remote Wellness Senior Consumer Engagement Professional to lead complex wellness initiatives that support business priorities and member engagement.

You will manage projects, drive deliverables across stakeholders, and advise on program design, compliance, and content governance. The role emphasizes cross-functional collaboration with provider, sales, market, and member teams, operating with autonomy while ensuring high-quality, compliant delivery of initiatives across

Qualifikationen

• 4+ years of related wellness, healthcare, loyalty, or consumer-facing service experience.
• 2+ years Consultant / Client Management experience.
• Effective communication and presentation skills using PowerPoint and Zoom.
• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel.

Aufgaben

• Lead and manage cross-functional initiatives, timelines, and deliverables for wellness programs and strategic business priorities.
• Own and manage the review, submission, and tracking process for member, provider, and market facing materials.
• Own governance and maintenance of key team collateral, templates, and operational documentation.
• Analyze industry, competitor, and market information and develop actionable insights and recommendations.
• Serve as business owner for Wellness SharePoint and Teams environments.

Kenntnisse

Wellness/Healthcare exp

Consultant / Client mgmt

Presentation skills

PowerPoint

Zoom

Microsoft Office

Ausbildung

Bachelor's degree

Tools

PowerPoint

Zoom

Microsoft Office

Jobbeschreibung

Senior Consumer Engagement Professional### Senior Consumer Engagement ProfessionalApply: Work at Home - Kentucky: Remote Oklahoma: Remote Ohio: Remote North Dakota: Remote North Carolina: Full time: Posted Today: R-436702# **Become a part of our caring community**Job Description Summary Humana is looking for a remote Wellness Senior Consumer Engagement Professional. Reporting to the Director, Strategy Advancement, you will be responsible for managing and advancing wellness engagement initiatives that support business priorities and create value for members and the organization. You will support the embedded Medicare and Medicaid Go365 Rewards and Coaching programs. You will independently lead moderately complex projects, own key operational processes and team resources, and provide research-based recommendations that inform program execution and continuous improvement. Working with limited supervision, you will apply specialized wellness, engagement, and business knowledge to solve problems, influence cross-functional partners, and ensure high-quality, compliant delivery of initiatives across lines of business.As a Wellness Senior Consumer Engagement Professional you will plan, coordinate, and execute wellness engagement initiatives that support provider, sales, market, and member engagement objectives. You will serve as a key contributor to the success of Wellness programs by independently managing projects, driving deliverables across multiple stakeholders, and recommending solutions that improve effectiveness, operational efficiency, and member experience. You will own a key business processes and resources, including content management, compliance and review coordination, competitive intelligence, knowledge management, and collaboration platforms. Using sound judgment and subject matter expertise, the role analyzes information, identifies risks and opportunities, and develops recommendations that support program execution and business decision-making. As a Wellness Senior Professional, you will partner closely with leadership and cross-functional teams to translate business needs into actionable plans, maintain critical program documentation, and deliver research and insights that inform wellness strategy, engagement approaches, and program design. You will need to operate with a high degree of autonomy, manage multiple priorities simultaneously, and expected to identify process improvements, drive accountability, and influence outcomes across shared initiatives.# **Use your skills to make an impact****Key Responsibilities:** **Project & Operational Support*** Lead and manage cross-functional initiatives, timelines, and deliverables for wellness programs and strategic business priorities.* Identify dependencies, risks, and opportunities, recommending solutions and driving issue resolution with appropriate stakeholders. **Corporate Review & Compliance*** Own and manage the review, submission, and tracking process for member, provider, and market facing materials.* Provide guidance to business partners on review requirements, documentation standards, and approval processes. **Collateral & Documentation Management*** Own governance and maintenance of key team collateral, templates, and operational documentation.* Establish standards and processes that improve consistency, accessibility, and reuse of team resources. **Competitive Intelligence & Research*** Analyze industry, competitor, and market information and develop actionable insights and recommendations.* Present findings and implications to leadership and cross-functional partners to support business planning and program enhancement. **SharePoint / Teams Management*** Serve as business owner for Wellness SharePoint and Teams environments.* Recommend and implement improvements to site architecture, content organization, and knowledge-sharing practices **Required:*** 4+ years of related wellness, healthcare, loyalty, or consumer- facing service experience* 2+ years Consultant / Client Management experience* Effective communication and presentation skills using PowerPoint and Zoom* Comprehensive knowledge of all Microsoft Office applications, including Word, Excel **Preferred:*** Proven project management and administrative experience* Account Management skills* Bachelor's degree **Additional Information*** **Work Style:** This position is primarily remote, with optional office access for associates located near a designated office location. **Quarterly onsite attendance is required for meetings and/or events.*** **Work Schedule:** 9:00 AM - 5:00 PM (Eastern Standard Time) **ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT)**Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$65,000 - $88,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.**Description of Benefits**Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.