Senior Consumer Care Specialist Flexible Multichannel

Magnum Ice Cream Co.; Burlington (NC); Presencial; USD 54.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus eligible

Market-competitive pay

Flexible work options

Health & wellbeing benefits

Paid time off

Learning & development

Descripción de la vacante

Ben & Jerry's in South Burlington is seeking a Sr. Consumer Services Associate to be the voice of the brand across email, phone, mail, and live chat. You will deliver exceptional service, keep consumer records current, and collaborate on product inquiries and campaigns to boost fan engagement.

The role requires 2–3 years in a consumer-facing environment, a Bachelor’s degree, and proficiency with Salesforce and Microsoft Office. Bonus eligible with a comprehensive benefits package.

Formación

• 2–3 years of experience in a fast-paced, consumer-facing environment.
• Experience supporting customers across multiple channels (phone, email, chat).
• Excellent verbal and written communication, strong listening skills.
• Detail oriented with accurate records and data entry.
• Ability to work independently and on cross-functional teams.

Responsabilidades

• Engage with fans across email, phone, mail, and live chat with empathy and professionalism.
• Handle escalated cases with sound judgment and maintain a positive fan experience.
• Maintain accurate consumer records and update systems for timely issue resolution.
• Coordinate with Quality and cross-functional teams on improvements and campaigns.
• Provide project status updates to team and manager regularly.
• Utilize Salesforce and Microsoft Office tools for reporting and communications.

Conocimientos

Customer service

Multi-channel support

Communication

Data entry

Educación

Bachelor's degree in Business, Communications, or equivalent

Herramientas

Salesforce

Microsoft Office Suite

Descripción del empleo

Ben & Jerry's in South Burlington is seeking a Sr. Consumer Services Associate to be the voice of the brand across email, phone, mail, and live chat. You will deliver exceptional service, keep consumer records current, and collaborate on product inquiries and campaigns to boost fan engagement.

The role requires 2–3 years in a consumer-facing environment, a Bachelor’s degree, and proficiency with Salesforce and Microsoft Office. Bonus eligible with a comprehensive benefits package.