Fan Experience Advocate — Consumer Care Leader

Magnum RFM Ice Cream, Inc. (Selecta Philippines); South Burlington (VT); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Life insurance

Disability benefits

Parental leave

Sick leave

Paid vacation & holidays

Job summary

Magnum Ice Cream Company in Vermont seeks a customer care specialist to provide high‑quality service across email, phone, chat, and mail, handling inquiries about products and campaigns while maintaining a friendly, fan‑focused approach.

You will work with Salesforce and Microsoft Office, collaborate across teams, and manage consumer records, with 2–3 years in a fast‑paced consumer environment and a BA in Business or Communications.

Qualifications

• 2–3 years of experience in a fast-paced, consumer-facing environment.
• Experience supporting customers across multiple channels (phone, email, chat, written correspondence).
• Excellent verbal and written communication skills.

Responsibilities

• Engage with fans across email, phone, mail, and live chat regarding products and campaigns, delivering exceptional service.
• Handle escalated cases with sound judgment and resolve complex consumer concerns.
• Maintain accurate consumer records and update engagement systems for timely resolution.
• Collaborate with cross-functional teams to address improvement initiatives and support brand engagement.
• Utilize Salesforce and Microsoft Office to support operations and reporting.

Skills

Customer service

Communication

Multichannel support

Data entry

Microsoft Office

Salesforce

Education

Bachelor’s degree in Business or Communications

Tools

Salesforce

Microsoft Office Suite

Job description

Magnum Ice Cream Company in Vermont seeks a customer care specialist to provide high‑quality service across email, phone, chat, and mail, handling inquiries about products and campaigns while maintaining a friendly, fan‑focused approach.

You will work with Salesforce and Microsoft Office, collaborate across teams, and manage consumer records, with 2–3 years in a fast‑paced consumer environment and a BA in Business or Communications.