Senior Consultant – State and Local Government

Guidehouse; Chicago (IL); On-site; USD 89,000 - 148,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave and Adoption Assistance

Tuition Reimbursement

Job summary

Guidehouse in Chicago is seeking a seasoned consultant to lead consumer protection activities for state/local grant programs. You will translate complex requirements into actionable policies, manage the full application lifecycle, and mentor junior team members while coordinating with multiple stakeholders.

You will monitor protection metrics, identify trends, and develop training materials to clearly communicate customer rights and program requirements. Travel up to 25% is required.

Qualifications

• Bachelor's degree from an accredited college or university.
• 3+ years of consulting/government/energy/public policy related experience.
• Ability to travel up to 25% as required.

Responsibilities

• Lead consumer protection activities for state/local grant programs and translate requirements into operational policies and procedures.
• Manage end-to-end application lifecycle, ensuring efficient processing and KPIs are met.
• Develop and maintain complaint-resolution procedures, escalation protocols, and program documentation.
• Provide day-to-day guidance and review for junior team members and subcontractors.
• Oversee intake, investigation, escalation, resolution, and documentation of consumer complaints.
• Monitor protections metrics and analyze trends to identify systemic risks.
• Develop training materials that communicate customer rights and program requirements.

Skills

Analytical thinking

Written communication

Verbal communication

Interpersonal skills

Project management

Client engagement

Education

Bachelor's degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Job Family:Management ConsultingTravel Required:Up to 25%Clearance Required:NoneWhat You Will Do:Lead consumer protection activities for state/local grant programs and translate program requirements into operational policies and procedures.Manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client-defined KPIs and performance metrics.Develop and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documentation.Build productive working relationships with clients and colleagues through strong communication, preparation, and follow-through.Participate in client meetings, workshops, interviews, and working sessions, communicating effectively with stakeholders and escalating broader project issues as appropriate.Provide day-to-day guidance, mentoring, and first-level review for junior team members and subcontractors assigned to the workstream.Support project administration activities, including schedules, deliverable tracking, action-item management, and project documentation.Oversee the intake, investigation, escalation, resolution, and documentation of consumer complaints and issues.Partner with contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations teams to identify and mitigate consumer risks.Monitor consumer protection metrics and analyze complaints, customer feedback, inspections, and program data to identify trends and systemic risks.Develop corrective actions and program improvements in response to identified consumer protection issues.Support fraud, waste, and abuse prevention activities and the escalation of potentially improper contractor or program activity.Develop training, guidance, and consumer-facing materials that clearly communicate customer rights, program requirements, and available avenues for assistance.Provide consumer protection reporting and recommendations to program leadership and state clients.What You Will Need:No sponsorship is available for this positionBachelor's degree from an accredited college or universityMinimum of THREE (3+) years of experience in consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or a related fieldExperience managing assigned workstreams, conducting analysis, and developing client-facing reports, presentations, or other deliverablesStrong analytical, written, verbal, and interpersonal communication skillsAbility to manage multiple priorities and work effectively in a collaborative consulting environmentProficiency with Microsoft PowerPoint, Excel, Word, and TeamsAbility to travel as requiredWhat Would Be Nice To Have:Experience supporting government agencies, public authorities, utilities, regulators, or mission-driven organizationsExperience supporting program implementation, PMOs, grants management, policy analysis, or business-development effortsGraduate degree and/or relevant professional certification#LI-DNIThe annual salary range for this position is $89,000.00-$148,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility StipendAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.