Senior Consultant - MedTech QMS Complaints

Veeva Systems, Inc.; Boston (MA); Hybrid; USD 80,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking an experienced MedTech Complaints consultant to lead QMS Complaints implementations for Veeva’s MedTech customers worldwide. This role will guide the transformation of our customers’ Complaints Management processes and technology, working closely with Professional Services to ensure delivery success across QMS implementations.

You will liaise with customers, analyze requirements, and help adopt Vault and best practices as part of post-implementation programs focused on

Qualifications

• Experience owning GMP systems or leading software consulting in regulated environments.
• 5+ years in Complaints Management for Medical Device.
• Strong knowledge of FDA and EU MDR/IVDR requirements.
• Understanding of how Complaint Handling links to CAPA, Nonconformance and Risk.
• Familiarity with ISO 13485/14971, FDA 21 CFR 803/820/822/806, EU GMP Annex 11.
• Proven track record leading implementations in a consulting/IT lead role.
• Ability to work independently and in teams in a fast-paced setting.
• Knowledge of SaaS and GxP principles; ability to design practical solutions.
• Excellent written and verbal communication; Life Sciences exposure.
• Experience with Data or Content Management applications.

Responsibilities

• Lead QMS Complaints implementation workstreams for MedTech customers globally.
• Analyze customer requirements and identify gaps to guide adoption and roadmaps.
• Serve as primary liaison between implementation teams, customers, and third parties.
• Collaborate with teams to develop enhancements and post-implementation improvements.
• Guide customers in adopting Vault and industry best practices post-implementation.

Skills

GMP Systems ownership

Complaints Management (Medical Device)

FDA/EU MDR/IVDR knowledge

SaaS and GxP principles

Communication (verbal & written)

Independent work capability

Life Sciences domain experience

Data or Content Management familiarity

Tools

Veeva Vault

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for an experienced consultant to lead MedTech Complaints implementations at Veeva’s MedTech customers globally. This role will guide the transformation of our customers’ Complaints Management processes and technology. The MedTech Complaints consultant will work closely with Professional Services teams to ensure delivery success across QMS implementations.

What You’ll Do

• Review and analyze existing customer business process and identify key process steps, gaps, and requirements that would impact implementation approach
• Lead QMS Complaints implementation workstreams at our customers for Veeva’s MedTech Quality Management solutions
• Function as a primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
• Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
• Guide customers in adopting Vault and industry best practices as part of post‑implementation programs focused on the holistic success and continuous improvement of the customer

Requirements

• 8+ years of experience in GMP Systems ownership or Software Consulting
• 5+ years of experience in Complaints Management for Medical Device
• Strong understanding of FDA, EU MDR/IVDR requirements and Reporting
• Understanding of relationship between Complaint Handling, CAPA, Nonconformance and Risk Management processes
• Knowledge of ISO 13485and 14971, FDA21CFR Part 803, 820, 822, 806, EU GMP Annex 11
• Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
• Proven ability to work both independently and in teams in a dynamic, fast‑moving environment
• Good understanding of SaaS and GxP principles
• Ability to quickly understand business requirements and design creative solutions
• Excellent verbal and written communication skills
• Experience in the Life Sciences Quality, Manufacturing, or Healthcare spaces
• Experience with Data or Content Management applications

Nice to Have

• Veeva Vault implementation experience
• Management Consulting
• Change Management experience
• Field Action and Product Return experience
• Clinical Medical Device, Biologics, and SaMD experience

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $80,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Equal Opportunity Employer

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].