Senior Consultant Internal Communications

Highmark Health; Buffalo (NY); Hybrid; USD 73,000 - 117,000; Full time

Job summary

Highmark Health is seeking a communications professional to partner with leaders across the organization in Buffalo. You will develop engaging internal messages, plan campaigns, and deliver clear communications through digital channels and written materials.

You will measure outcomes with analytics tools, provide counsel on best practices, and collaborate across departments to align internal and external communication. Hybrid work includes onsite three days weekly in Buffalo.

Qualifications

• Bachelor's degree in Marketing, Communications, PR or related field.
• 6 years of relevant, progressive experience in the area of specialization.
• 5 years of relevant progressive experience in marketing, communications, public relations, or related field.
• Experience publishing to a SharePoint platform.
• Experience using Google Analytics and building/survey tools like Qualtrics.
• Understanding of AP style writing and corporate style guidelines.
• Experience editing and proofreading.
• Experience in health care/health insurance preferred.

Responsibilities

• Serve as a communications consultant and partner with colleagues, leaders, and departments to decide what needs to be communicated.
• Develop and manage internal communications plans for projects and campaigns.
• Plan, write, edit, and deliver messages using intranets, emails, talking points, etc.
• Measure the impact of communications using analytics tools and feedback.
• Provide counsel on best communication practices and tactics for internal audiences.
• Collaborate with matrixed partners to ensure alignment with mission and strategy.
• Respond to internal crisis communication needs.

Skills

Oral communication

Written communication

Analytics interpretation

SharePoint publishing

Google Analytics

Qualtrics surveys

AP style writing

Media relations

Editing & proofreading

Cross-functional collab

Education

Bachelor's degree in Marketing/Communications/PR

Tools

SharePoint

Photoshop

Illustrator

Excel

Teams

Job description

Company :Highmark HealthJob Description :JOB SUMMARYThis job partners and consults with colleagues, leaders, and departments across our organization to identify what information team members need to: understand our organization’s mission, vision, and Core Behaviors; learn where Highmark Health is headed, why, and how. Responsible for developing engaging, clear, and concise messages, and building and executing communications plans that consider all internal audiences. Use primarily digital communications tools to connect with our audience using a voice that’s uncomplicated, uplifting, trusted, and conversational. Provide counsel to those you work with about the best communication practices and tactics that could reach the right audience outside of digital channels. Measure the impact of your communications using data analytics and use these insights to adapt your communications approaches as needed. Will be part of a matrixed team, regularly collaborating with a group, and be able to work independently.ESSENTIAL RESPONSIBILITIESServe as a communications consultant and partner with colleagues, leaders, and various departments to decide what needs to be communicated across our organization. Determine the most effective ways to reach internal audiences with these messages.Contribute to and manage small to medium projects within the assigned area. Develop and execute internal communications plans for special projects or corporate campaigns. These assignments are broad in scope and require depth of knowledge as well as creativity.Plan, research, write, edit, and deliver business and job-related information using digital communications tools (intranets, microsites, emails, key messages, talking points, etc.) to inform team members about our organization’s mission, vision, Core Behaviors, strategy, policies, initiatives, and events.Measure the success of your communications efforts using data from tools such as Google Analytics, SharePoint, and Poppulo, as well as through anecdotal feedback and other metrics that are available to you.Provide counsel to those you work with about the best communication practices and tactics to reach the right audience. This includes digital and non-digital channels and tactics.On an ongoing basis, meet with matrixed partners, ensure that messages support Highmark Health’s mission, vision, and strategy, and that internal messages align with external messages.Be available, when needed, to respond to internal crisis communication needs.Other duties as assigned or requested.EDUCATIONRequiredBachelor's degree in Marketing, Communications, Public Relations, or related field.Substitutions6 years of relevant, progressive experience in the area of specializationPreferredNoneEXPERIENCERequired5 years of Relevant progressive experience in marketing, communications, public relations, or related field.PreferredExperience working in health care/health insurance or a related field.Experience with editing and proofreading.Experience publishing to a SharePoint platformExperience using and interpreting analytics using tools such as Google Analytics and building and analyzing surveys using tools such as QualtricsUnderstanding of desktop publishing (Photoshop, Illustrator) and Microsoft products (including Teams, SharePoint publishing, Excel).LICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExceptional oral and written communications abilitiesSignificant expertise in their specific discipline(s)Knowledge of traditional and digital communications best practices, excellent communication, multitasking, organizational, research/interviewing, writing, grammar, and interpersonal skillsStrong influence management skills preferred with focus on building strong internal client relationshipsPossesses and applies a broad and in-depth knowledge of the concepts, principles, practices, and processes of the specific field or discipline. Possesses significant expertise to complete assignments and ability to visualize, articulate, and solve problemsSelf-starter with the ability to work under pressure independently and as part of a teamKnowledge of media relations strategy, including social media, and aligning internal and external messagingKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniquesKnowledge of grammar and AP (Associated Press) and corporate style writingSuperior attention to detailsAble to manage multiple long- and short-term projectsLanguage (Other than English):NoneTravel Requirement:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition Typehybrid - 3 days a week onsite in Buffalo, NYTeaches / trains othersOccasionallyTravel from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Pay Range Minimum:$72,700.00Pay Range Maximum:$116,600.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.For accommodation requests, please contact HR Services Online at [e-mail] Consumer Privacy Act Employees, Contractors, and Applicants Notice