Senior Consultant, Internal Communications

Liberty Mutual; Boston (MA); On-site; USD 106,000 - 197,000; Full time

Job summary

Liberty Mutual’s Global Risk Solutions is seeking a Senior Consultant for Internal Communications to define and execute the internal comms strategy across North America. The role partners with senior leaders to deliver aligned, effective messages for 6,500 employees and coordinates across teams and external vendors.

You will drive strategic communications, champion responsible GenAI use, and ensure plans align with brand and enterprise goals while delivering measurable results across the North

Qualifications

• Bachelor's degree in Business, Finance, Economics, Communications, English or Journalism (or equivalent experience).
• 7-8 years of relevant and progressively more responsible communications or finance experience, preferably in financial services or operations.
• Strong written and verbal communication and business acumen.
• Strong analytical, organizational and project planning skills with a proven track record of execution.

Responsibilities

• Identify business and communication objectives and translate into strategic communications plans. Recommends internal communications solutions to open ended business challenges.
• Ensures effective delivery of key messages to targeted employee audiences. Ensures alignment with brand, enterprise goals, and culture.
• Proactively identifies and develops opportunities to syndicate content across all audiences and channels, both internally and externally.
• Has oversight for large and/or complex internal communications plans campaigns or projects, such as a workforce transition impacting multiple teams. Influences outcomes with autonomy.
• Performs project management duties to include planning, tracking deliverables, and interfacing with own team as well as working with other areas, internally and with external vendors, for execution.
• Ensures projects are completed within desired budget, schedule and quality limits. Evaluates communication plan effectiveness using appropriate success metrics. Adjusts plans based on employee and management feedback.
• Maintains coordinated calendar of client communications activity and reconciles with the rest of the enterprise-wide communications.

Skills

Business acumen

Consultative skills

Written and verbal communication

Analytical skills

Project planning

Education

Bachelor's degree in Business, Finance, Economics, Communications, English or Journalism

Advanced degree preferred

Job description

Senior Consultant, Internal Communications

Job Locations: US-Remote | US-MA-Boston | US-NY-New York

Position Type: Full-Time

Job Grade: 17

Department: 043D-14380 GRS Communications

Market: Global Risk Solutions

Minimum Salary: USD $106,000.00/Yr.

Maximum Salary: USD $197,000.00/Yr.

Travel: 10%

Description

Job Summary:

Liberty Mutual’s Global Risk Solutions organization is focused on delivering for clients and brokers around the world through a clear strategy, strong execution and a connected employee experience. The Sr. Communications Consultant for Liberty Mutual Global Risk Solutions (GRS) North America plays a key role in defining and executing the internal communications strategy for one of the largest businesses in GRS.

This role sits within the GRS Strategy, Alignment and Communications team and reports to the GRS Head of Internal Communications. As Sr. Consultant, you will work closely with the chief of staff to the President of GRS North America and North America Talent partners to provide strategic consultation to plan and develop communications strategies and assets that support business strategy.

You will champion responsible and effective use of GenAI in communications, elevating your ability to deliver for North America business partners. In this role you will manage initiatives that are large and/or complex in scope, ensuring that communications align with our brand, enterprise goals and culture to provide the best possible employee experience for the 6,500 employees in the North America business.

You will also partner closely with your peers in GRS, including key external communications partners, enterprise communications and the Head of GRS Internal Communications to ensure strategy and tactics for North America are coordinated with GRS and enterprise narratives to drive business outcomes. You will also collaborate with the team to maintain a coordinated calendar of North America communications activity that reconciles with the rest of the GRS and enterprise-wide communications.

This is a high visibility role that plays a critical role in shaping our employees’ experience through thoughtful communications and helps our employees connect with our purpose – to help people embrace today and confidently pursue tomorrow.

Job Responsibilities:

• Partners closely with various levels of management to identify business and communication objectives and translate into strategic communications plans. Recommends internal communications solutions to open ended business challenges.
• Ensures effective delivery of key messages to targeted employee audiences. Ensures alignment with brand, enterprise goals, and culture.
• Proactively identifies and develops opportunities to syndicate content across all audiences and channels, both internally and externally.
• Has oversight for large and/or complex internal communications plans campaigns or projects, such as a workforce transition impacting multiple teams. Influences outcomes with autonomy.
• Performs project management duties to include planning, tracking deliverables, and interfacing with own team as well as working with other areas, internally and with external vendors, for execution.
• Ensures projects are completed within desired budget, schedule and quality limits. Evaluates communication plan effectiveness using appropriate success metrics. Adjusts plans based on employee and management feedback.
• Maintains coordinated calendar of client communications activity and reconciles with the rest of the enterprise-wide communications.

Qualifications

• Bachelor's degree, preferably in in Business, Finance, Economics, Communications, English or Journalism, or equivalent experience. Advanced degree preferred.
• Minimum of 7-8 years of relevant and progressively more responsible communications or finance experience, preferably in financial services or operations and to include internal communications work.
• Displays business acumen, strong consultative skills and integrated thinking. Excellent written and verbal communication skills.
• Strong analytical, organizational and advanced project planning skills with a proven track record of execution.

Employees may apply for a new role after completing 12 months of employment in their current position.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

Travel

10%