Senior Consultant, Internal Communications

Liberty Mutual Insurance; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Liberty Mutual’s Global Risk Solutions unit seeks a Sr. Communications Consultant to shape and execute internal communications for North America. You will collaborate with the President's chief of staff, Talent partners, and enterprise teams to craft strategic plans and assets aligned with business goals and brand.

You will champion GenAI-driven communications, manage large initiatives, and ensure a strong employee experience for 6,500 North America colleagues across multiple business units.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Advanced degree preferred.
• 7–8 years of progressive communications or finance experience, preferably in financial services.

Responsibilities

• Identify objectives and translate into strategic internal communications plans.
• Deliver key messages to target employee audiences with brand alignment.
• Develop opportunities to syndicate content across channels and audiences.
• Oversee large or complex internal communications plans and campaigns.
• Perform project management: planning, tracking, and coordination with teams and vendors.
• Ensure projects meet budgets, schedules and quality; measure plan effectiveness.
• Maintain a coordinated calendar of communications activity.

Skills

Communication skills

Business acumen

Project planning

Analytical thinking

Education

Bachelor's degree

Advanced degree preferred

Job description

Job Summary

Liberty Mutual’s Global Risk Solutions organization is focused on delivering for clients and brokers around the world through a clear strategy, strong execution and a connected employee experience. The Sr. Communications Consultant for Liberty Mutual Global Risk Solutions (GRS) North America plays a key role in defining and executing the internal communications strategy for one of the largest businesses in GRS.

Description

This role sits within the GRS Strategy, Alignment and Communications team and reports to the GRS Head of Internal Communications. As Sr. Consultant, you will work closely with the chief of staff to the President of GRS North America and North America Talent partners to provide strategic consultation to plan and develop communications strategies and assets that support business strategy.

You will champion responsible and effective use of GenAI in communications, elevating your ability to deliver for North America business partners. In this role you will manage initiatives that are large and/or complex in scope, ensuring that communications align with our brand, enterprise goals and culture to provide the best possible employee experience for the 6,500 employees in the North America business.

You will also partner closely with your peers in GRS, including key external communications partners, enterprise communications and the Head of GRS Internal Communications to ensure strategy and tactics for North America are coordinated with GRS and enterprise narratives to drive business outcomes. You will also collaborate with the team to maintain a coordinated calendar of North America communications activity that reconciles with the rest of the GRS and enterprise-wide communications.

This is a high visibility role that plays a critical role in shaping our employees’ experience through thoughtful communications and helps our employees connect with our purpose – to help people embrace today and confidently pursue tomorrow.

Job Responsibilities

• Partners closely with various levels of management to identify business and communication objectives and translate into strategic communications plans. Recommends internal communications solutions to open ended business challenges.
• Ensures effective delivery of key messages to targeted employee audiences. Ensures alignment with brand, enterprise goals, and culture.
• Proactively identifies and develops opportunities to syndicate content across all audiences and channels, both internally and externally.
• Has oversight for large and/or complex internal communications plans campaigns or projects, such as a workforce transition impacting multiple teams. Influences outcomes with autonomy.
• Performs project management duties to include planning, tracking deliverables, and interfacing with own team as well as working with other areas, internally and with external vendors, for execution.
• Ensures projects are completed within desired budget, schedule and quality limits. Evaluates communication plan effectiveness using appropriate success metrics. Adjusts plans based on employee and management feedback.
• Maintains coordinated calendar of client communications activity and reconciles with the rest of the enterprise-wide communications.

Qualifications

• Bachelor's degree, preferably in in Business, Finance, Economics, Communications, English or Journalism, or equivalent experience. Advanced degree preferred.
• Minimum of 7-8 years of relevant and progressively more responsible communications or finance experience, preferably in financial services or operations and to include internal communications work.
• Displays business acumen, strong consultative skills and integrated thinking. Excellent written and verbal communication skills.
• Strong analytical, organizational and advanced project planning skills with a proven track record of execution.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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