Senior Consultant - Clinical Operations (Remote)

Veeva Systems, Inc.; Raleigh (NC); Remote; USD 90,000 - 140,000; Full time

Job summary

An innovative company seeks a Senior Consultant to lead the implementation of Clinical Operations solutions for life sciences clients. This role is pivotal in managing software projects, ensuring successful adoption, and mentoring team members. With a focus on customer success, the consultant will guide clients through complex implementations, leveraging extensive experience in the pharmaceutical and healthcare sectors. Join a dynamic team that values flexibility and collaboration, and make a significant impact in the fast-paced world of clinical trials. This is an exciting opportunity to contribute to a mission-driven organization that prioritizes customer and employee success.

Qualifications

• 8+ years in Pharmaceutical, Biotechnology, or Healthcare sectors.
• Direct implementation experience with Document Management and CTMS.

Responsibilities

• Lead implementation of Clinical Operations applications for clients.
• Manage software projects and ensure customer success throughout.

Skills

Project Management

Customer Liaison

Clinical Operations Solutions

Document Management

Stakeholder Management

Education

Degree in Life Sciences

Degree in Computer Science

Tools

CTMS

eTMF

Medidata Rave

Oracle Siebel

Job description

Senior Consultant - Clinical Operations (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Veeva Systems, the leader in Industry Cloud for Life Sciences, is hiring for our Clinical Operations Professional Services team to help implement solutions that will drive efficiency and speed in Clinical Trials.

As a Senior Consultant, team members will implement the Clinical Operations suite of applications. Candidates with consulting experience leading the design and roll-out of innovative software solutions in the Life Sciences or Healthcare space will thrive in this role.

Opportunities are available within the United States for this role, which is remote with a preference for Eastern or Central Time Zone. Proximity to an airport and ability to meet travel requirements are also considerations. Qualified U.S.-based candidates are encouraged to apply.

What You’ll Do

1. Lead life science customers in the rapid configuration and implementation of eTMF, CTMS, Site Connect, Study Training, Study Startup, and Payments solutions to support clinical trial data and content management needs at various organizations.
2. Manage software implementation projects and customers during the implementation lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
3. Guide customers through successful implementations from inception through adoption, ensuring process and system alignment, and focusing on customer success and system adoption.
4. Serve as the primary customer liaison, managing communication, risks, and reporting between the project team, customer, and internal stakeholders.
5. Mentor project team members and consultants within the R&D Services organization, providing leadership and support.
6. Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.
7. Ensure customer success throughout the engagement lifecycle.

Requirements

• 8+ years of experience in Pharmaceutical, Biotechnology, Healthcare, or Medical Device sectors, with knowledge of document and data control and storage.
• Direct system implementation experience as a consultant or business/IT representative for systems like Document Management, CTMS, TMF, Study Startup, or eReg/ISF.
• Experience delivering workshops, training, gap analyses, or requirements gathering sessions with stakeholders.
• Proven track record leading high-impact system implementations and managing diverse stakeholders.
• Knowledge of life sciences compliance and computer systems validation.
• Ability to quickly understand requirements, develop solutions, and implement Clinical Operations solutions.
• Willingness to travel 25-50% as needed.

Nice to Have

• Experience with systems like Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave, and others listed.
• Degree in Life sciences, Computer science, or related fields.
• SaaS/Cloud experience and knowledge of systems validation.
• Experience in service delivery management or systems implementation.