Senior Configuration Analyst

SAIC; Virginia (MN); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in defense and IT services seeks a Systems Analyst for remote work. The role involves providing technical support, managing configuration processes, and ensuring efficient service desk operations. Qualified candidates will have a Bachelor’s degree with experience in customer service and procurement systems, and must possess an active secret clearance.

Qualifications

• 5 years of related experience, or 9 years without a degree.
• Must be a US Citizen with an active secret clearance.

Responsibilities

• Provide Tier 1 support for procurement systems.
• Manage configuration and asset management related tasks.
• Assist in change and release management processes.

Skills

Effective oral and Written Communication Skills

Experience using standard Windows applications

Experience with Microsoft Office Suite

Ability to multi-task

Prior customer service experience

Education

Bachelor's degree

Associate's degree (6 years experience)

Equivalent experience (9 years)

Job description

Job ID 2506333

Location REMOTE WORK, VA, US

Date Posted 2025-06-03

Category Engineering and Sciences

Subcategory Config Analyst

Schedule Full-time

Shift Day Job

Travel No

Minimum Clearance Required Interim Secret

Clearance Level Must Be Able to Obtain Secret

Potential for Remote Work Yes

Description

SAIC is seeking a Systems Analyst for the Naval BU with experience in two separate areas - 1) subject matter expertise in the contract/procurement ERP systems area and/or service desk experience and 2) configuration management experience. Preferred local to the Northern Virginia (Stafford, VA) area but remote work is allowed.

The qualified individual will perform Standard Procurement System (SPS)/Procurement Desktop Defense (PD2) technical tasking as well as Tier 1 functional and technical support for this proprietary contracting system. Includes resolving questions regarding functional system procedures, documentation, service requests, and system status, as well as system upgrades. This person will also serve as the configuration manager and perform other engineering functions as needed.

Job Duties And Responsibilities

• Service Desk
• Provide general technical analysis to the technical team regarding USMC contracts system issues.
• Provide professional customer support by responding to User Assistance Calls from telephone contact, e-mail, and escalated system requests.
• Respond to customer correspondence within 4 hours.
• Resolve or assist in resolving customer inquiries accurately and efficiently.
• Review Tier 1 or 2 trouble tickets and resolve or reassign to relevant tier groups in a timely manner.
• Meet or exceed established closure rate (80% first call resolution) for User Assistance Calls.
• Proactively seek information from team members and other tier groups to aide in finding solutions for non-routine ticket issues.
• Follow Tier 1 processes, procedures, and best practices as outlined in the contract.
• Provide input and updates to the Standard Operating Procedure (SOP).
• Prepare and submit monthly Service Desk metrics.
• Distribute User Notification e-mail when events impact the user community.
• Technical and functional liaison between Tier 1 help desk and Tier 3 technical and SME team members.
• Configuration Management
• Working knowledge of core CM processes.
• Change Management to formally track changes to the approved baseline configuration throughout the lifecycle of the program.
• Asset Management to formally track the acquisition, management, deployment, and disposal of assets.
• Configuration Status Accounting (CSA) to capture, report, and maintain baselines.
• Working knowledge of SW release management including release planning, milestone reviews, and release documentation.
• Solid understanding of the SW Development Lifecycle (SDLC).
• Ability to manage a deliverable documentation development process from cradle to grave, paying particularly close attention to delivering high quality documentation.
• Familiarity with different SW Development methodologies including agile, incremental.
  

Qualifications

Required Education

Bachelors and five (5) years or more experience; six (6) years accepted with associates degree; six (9) years in lieu of no degree.

Candidates must possess

• Effective oral and Written Communication Skills.
• Experience using standard Windows and Internet-based applications.
• Experience with Microsoft Office Suite 2013 or higher.
• Ability to multi- task.
• Prior customer service experience.
  
  

Desired to have one or more of the following skills or experience

• Subject matter expertise in the field of contracting or finance.
• Experience working with ERP systems.
• Sybase SQL script writing.
  
  

Required Clearance

• Must be a US Citizen with an active secret clearance.
  
  

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting

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