Senior Conference Services Manager

Sage Restaurant Group; Colorado; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality seeks a Senior Conference Services Manager to oversee large group and convention bookings. This role involves planning, organizing, and managing event details to ensure exceptional guest experiences. You will lead a team, coordinate with clients, and maximize revenue through effective event execution. Join a dynamic team that values individuality and growth, where your contributions will directly impact the success of memorable events. If you are passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Employee Referral Program

Free Monthly RTD EcoPass

Discounted Hotel Rates

401(k) Match

Paid Time Off

On-site Restaurant Discount

Sage Savings Spot Deals

Fun Work Environment

Qualifications

• More than two years of post high school education required.
• One to two years of experience in a related position.

Responsibilities

• Manage planning of meetings/conventions and related activities.
• Coordinate all group business and follow up on client inquiries.
• Ensure quality product delivery and customer satisfaction.

Skills

Banquet/Catering Knowledge

Supervisory Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Education

Post High School Education

Tools

Delphi

Computer Equipment

Job description

Senior Conference Services Manager Denver , Colorado Apply Now

Hilton Denver City Center is the third largest hotel in downtown Denver. We are part of the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing associates are at the heart of it all!

Job Overview

Plan, organize and manage the in-house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.). Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.

Responsibilities

1. Responsible for the management and planning of meetings/conventions and related activities.
2. Attend Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
3. Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
4. Coordinate all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determine and coordinate all event planning needs.
5. Maintain well-documented, accurate, organized and up-to-date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
6. Develop customer profiles and maintain an effective trace system including trace dates and references resulting in superior account service and increased revenues.
7. Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
8. Follow up on all client needs and inquiries in an efficient and expedient manner.
9. Focus on revenue-generating activity and maximize selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
10. Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
11. Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
12. Oversee all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
13. Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.
14. Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
15. Attend and lead pre-conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
16. Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.

Qualifications

Education/Formal Training

More than two years of post high school education.

Experience

One to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

1. Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
2. Requires knowledge of computer equipment.
3. Requires compiling facts and figures in accordance with established procedures.
4. Supervisory skills needed.
5. Communication skills required to provide information and associated services to hotel management and guests.
6. Excellent hearing necessary for verbal interaction with guests and associates.
7. Excellent vision necessary to view set-ups.
8. Excellent speech communication skills required for verbal interaction with guests and associates.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
2. Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.
3. Mobility - ability to service clients on a moment notice, variable distances.
4. Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum).
5. Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.
6. Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.

Employee Benefits

1. Employee Referral Program - $500 to $1000 based on position!
2. Free Monthly RTD EcoPass- Full time Only
3. Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
4. On site Restaurant/Starbucks discount of 40% during work day
5. Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
6. 401(k) match of 3%
7. Paid time off for Vacation, Sick days and Holidays (FT Employees)
8. A fun work environment that encourages individuality, recognition, growth & development